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Bilingual Operations Coordinator (English & Portuguese) — Remote Contractor

Buster and Whiskers
Remoto

Candidatura rápida

Detalhes da vaga

Meio período | Tempo integral
R$ 2.500 – R$ 3.500 por mês
Há 1 dia

Qualificações

CRM software
Inglês

Descrição completa da vaga

Location: Remote (must be available during 9Am and 5Pm EST. )
Type: Independent Contractor (Hourly, with daily time tracking in CRM)
Languages: Fluent in English and Portuguese

About Us

We are two fast pace pet care companies based in Astoria, NY:

A trusted dog walking company
A premium dog daycare and boarding facility

We are seeking a highly organized and proactive Bilingual Operations Coordinator to oversee daily scheduling, staff coordination, client communications, and operational compliance for both companies.

Key Responsibilities

Coordinate daily operations for both companies, ensuring smooth scheduling for dog walking, daycare, and add-on services (e.g., grooming, training, agility, slat-mill sessions).
Communicate with clients and staff across all channels (phone, email, WhatsApp, CRM messaging) — primarily in English, with occasional Portuguese.
Monitor staff hours to ensure compliance with local labor laws (no payroll duties).
Confirm daily dog attendance in TimeToPet and Gingr; follow up with clients on confirmations and no-shows.
Track and maintain compliance records, including vaccination proof and temperament tests, using CRM systems.
Coordinate with the social media team to ensure content is collected and shared promptly.
Be available during busy business hours to accommodate last-minute changes or emergencies without disrupting overall operations.
Proactively suggest improvements to workflows, communication, and scheduling processes.
Handle urgent behavioral or incident reports only in emergencies.
Gradually take on limited decision-making authority for schedule changes and rescheduling within company policies.

Requirements

Fluent in English and Portuguese (spoken and written).
Strong organizational, communication, and problem-solving skills.
Comfortable using CRM platforms (TimeToPet and Gingr) — training provided.
Ability to work independently and remain available during Astoria, NY’s peak business hours.
Professional, detail-oriented, and proactive in managing daily operations.
Must sign a Confidentiality and Non-Disclosure Agreement.
Prior pet care experience not required — training provided.

Contract Details

Independent contractor role (freelance).
Hourly compensation, with daily hour logging in CRM.
Fully remote position, but must be reachable during business hours.

Job Types: Full-time, Part-time

Pay: R$2,500.00 - R$3,500.00 per month

Work Location: Remote

Candidatura rápida

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