Location: Remote (must be available during 9Am and 5Pm EST. )
Type: Independent Contractor (Hourly, with daily time tracking in CRM)
Languages: Fluent in English and Portuguese
About Us
We are two fast pace pet care companies based in Astoria, NY:
- A trusted dog walking company
- A premium dog daycare and boarding facility
We are seeking a highly organized and proactive Bilingual Operations Coordinator to oversee daily scheduling, staff coordination, client communications, and operational compliance for both companies.
Key Responsibilities
- Coordinate daily operations for both companies, ensuring smooth scheduling for dog walking, daycare, and add-on services (e.g., grooming, training, agility, slat-mill sessions).
- Communicate with clients and staff across all channels (phone, email, WhatsApp, CRM messaging) — primarily in English, with occasional Portuguese.
- Monitor staff hours to ensure compliance with local labor laws (no payroll duties).
- Confirm daily dog attendance in TimeToPet and Gingr; follow up with clients on confirmations and no-shows.
- Track and maintain compliance records, including vaccination proof and temperament tests, using CRM systems.
- Coordinate with the social media team to ensure content is collected and shared promptly.
- Be available during busy business hours to accommodate last-minute changes or emergencies without disrupting overall operations.
- Proactively suggest improvements to workflows, communication, and scheduling processes.
- Handle urgent behavioral or incident reports only in emergencies.
- Gradually take on limited decision-making authority for schedule changes and rescheduling within company policies.
Requirements
- Fluent in English and Portuguese (spoken and written).
- Strong organizational, communication, and problem-solving skills.
- Comfortable using CRM platforms (TimeToPet and Gingr) — training provided.
- Ability to work independently and remain available during Astoria, NY’s peak business hours.
- Professional, detail-oriented, and proactive in managing daily operations.
- Must sign a Confidentiality and Non-Disclosure Agreement.
- Prior pet care experience not required — training provided.
Contract Details
- Independent contractor role (freelance).
- Hourly compensation, with daily hour logging in CRM.
- Fully remote position, but must be reachable during business hours.
Job Types: Full-time, Part-time
Pay: R$2,500.00 - R$3,500.00 per month
Work Location: Remote
