20 melhores vagas de success manager (Contratando agora!)

Customer Support Representative
JoVE —Remoto
- R$ 4.500 por mês
- Tempo integral
- Home Office
- Salesforce
- Inglês
- Graduação
Candidatura rápida
22 h
Enterprise GTM Customer Success Manager
Warmly —Remoto
- R$ 115.000 – R$ 125.000 por ano
- Tempo integral
- Home Office
- CRM software
- Gestão
- PMP
Data Entry Specialist - Remote Work
BairesDev —São Luís, MA
- Home Office
- Trabalho remoto
3 h
Customer Success Manager
PTC Inc. —Remoto
- Home Office
- Gestão
- PMP
- CAD
Partner Success Senior Manager
Wellhub —São Paulo, SP
- Meio período
- Microsoft Excel
- Gestão
- Inglês
- Trabalho remoto
- Horário flexível
Candidatura rápida
Há 13 dias
Implementation Success Manager
Kamino —São Paulo, SP
- Modelo Híbrido
- CRM software
- Gestão
- Escritório
- Assistência odontológica
- Seguro de vida
4 h
Integrations/Automation Specialist
Webrunner Media Group —Remoto
- R$ 5.478 – R$ 6.574 por mês
- Tempo integral
- Home Office
- CRM software
- CAD
- JavaScript
Candidatura rápida
Há 4 dias
Customer Success Manager
TELUS Digital —Porto Alegre, RS
- Tempo integral
- Modelo Híbrido
- CRM software
- DevOps
- Gerente de Produto
Associate Product Manager
Shopee —São Paulo, SP
- Microsoft Excel
- Ciência da Computação
- Inglês
Candidatura rápida
PMO Assistant - Remote Work
BairesDev —Rio de Janeiro, RJ
- Home Office
- Gestão
- Inglês
- Trabalho remoto
3 h
Customer Success Manager
Kamino —São Paulo, SP
- Modelo Híbrido
- CRM software
- Gestão
- Escritório
- Assistência odontológica
- Seguro de vida
4 h
Customer Success Senior Manager
Ripple —São Paulo, SP
- Tempo integral
- Gestão
- Serviços Financeiros
- Liderança
Candidatura rápida
Women’s Leadership Council Membership Sales
REMOTE TECH SOLUTIONS SL —Remoto
- R$ 6.120 – R$ 11.600 por mês
- Tempo integral
- Home Office
- CRM software
- Vendas
- Desenvolvimento de negócios
Candidatura rápida
5 h
Sr. Project Manager
CHEP —São Paulo, SP
- Tempo integral
- Modelo Híbrido
- Gestão
- PMP
- Liderança
Customer Success Manager
Ucloud —São Paulo, SP
Candidatura rápida
Customer Success Manager (SMB) - LATAM
Leap Tools —Brasília, DF
- Home Office
- Salesforce
- Inglês
- Inteligência artificial
Há 12 dias
Associate Technical Success Manager - US/LATAM
Qdrant —Brasília, DF
- Tempo integral
- Home Office
- Azure
- Inteligência artificial
Candidatura rápida
Há 14 dias
Strategic Consultant - Remote Work
BairesDev —Salvador, BA
- Home Office
- Trabalho remoto
Há 7 dias
Senior Customer Success Manager
Kong —São Paulo, SP
- Tempo integral
- Home Office
- DevOps
- Inglês
- Inteligência artificial
Associate Customer Success Manager - Medical Writing (Sao Paulo)
TransPerfect —São Paulo, SP
- Tempo integral
- Atendimento ao Cliente
- Inglês
- Microsoft Office
Candidatura rápida

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Customer Support Representative

JoVE -
Remoto

Candidatura rápida

Detalhes da vaga

Tempo integral
R$ 4.500 por mês
Há 22 horas

Qualificações

Jira
Salesforce
Inglês
Graduação
Zendesk
Habilidade de Comunicação

Descrição completa da vaga

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.

Responsibilities:

Manage large amounts of incoming tickets.
Provide support to answer inquiries on products.
Accept and handle technical requests.
Triage tickets to the other teams.
Follow communication procedures, guidelines and policies.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships and trust with customers through open communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Performs other specific duties or assignments as directed by Team Manager.

Skills And Qualifications:

A Bachelor’s degree completed
2+ years of demonstrable experience in customer support or customer success roles
Proficient with ticketing tools ( Zendesk, Jira, Salesforce).
Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
Basic understanding of KPIs and Metrics.
Attention to detail is key to this position.
Must be able to accommodate flexible work schedules based on business needs.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

Why Join JoVE?

A competitive compensation package.
You will make a direct impact in accelerating science research and education.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us

Job Types: Full-time, Permanent

Pay: R$4,500.00 per month

Work Location: Remote

Candidatura rápida

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