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Hardware Certification Lead

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 10 dias

Qualificações

ITIL foundation
Gestão
Ciência da Computação
Microsoft Systems Management Server
Suporte de TI
Forecasting
ServiceNow
TI
Inteligência artificial
Liderança
Habilidade de Comunicação
Intune
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

WD00100422

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Overview

The Hardware Certification Team Leader is responsible for leading a team of Hardware Certification Analysts and overseeing the certification and update lifecycle of hardware across enterprise environments. This role ensures compatibility with Windows, Linux, and macOS, manages certified hardware inventories, and drives driver certification and deployment through platforms such as MDT and SCCM.

Key Responsibilities

Lead and manage the Hardware Certification (Asset Management) team
Oversee hardware certification and update processes across corporate environments
Ensure compatibility with Windows, Linux, and macOS operating systems
Analyze and catalog hardware models and maintain an up-to-date certified inventory
Manage driver certification, download, classification, and deployment (e.g., .exe, .inf files)
Maintain and optimize driver repositories (MDT, SCCM, or similar), including removal of obsolete components
Validate OS boot processes and confirm system usability following updates
Oversee certification logistics, including asset tracking and boot media management
Act as an escalation point for customer satisfaction and technical issues
Participate in regular customer meetings and stakeholder updates
Partner with the Service Delivery Manager on:
- Hiring and onboarding
- Performance management
- Training and development planning
Manage team capacity, including resource allocation, forecasting, absenteeism, and turnover
Ensure team skills and certifications remain current

Key Skills & Competencies

Excellent communication skills, with the ability to engage stakeholders at all levels, including senior leadership and CIOs
Strong leadership and team management capabilities
Ability to manage competing priorities and work effectively under pressure
Solid understanding of ITSM methodologies and best practices
Experience with ITSM tools (ServiceNow preferred)
Hands-on experience with Microsoft MDT, SCCM, and Intune
Strong technical knowledge of hardware and software support environments

Experience & Qualifications

Experience

Minimum of 5 years of experience in IT support or field services
Proven experience in a team lead or management role within internal or outsourced environments

Education

Diploma or degree in IT, Computer Science, Business, or a related field

Certifications

Required

ITIL Foundation

Preferred

Microsoft Intune certification or equivalent

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

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capacity management lead, forward deployed developing vagas para: tatuapé, sp

Hardware Certification Lead

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Eu quero receber o alerta de vagas mais recentes de capacity management lead, forward deployed developing para tatuapé, sp

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General Information

Why Work at Lenovo

Description and Requirements

Role Overview

Key Responsibilities

Key Skills & Competencies

Experience & Qualifications

Certifications

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