Join Amazon Logistics as we build a world-class delivery network across Brazil, where you'll lead strategic expansion and optimization initiatives that directly impact how millions of customers receive their packages. In this senior leadership role, you'll guide a talented team of program managers to scale our last mile operations, introduce innovative delivery models, and drive operational excellence while maintaining exceptional service quality.
Key job responsibilities
- Ensure the route capacity to fulfill customer demand whilst continuing to meet defined performance and quality targets are met.
- Analyzing and monitoring operational and financial performance of the DSPs.
- Developing the DSP landscape for new delivery stations and successfully implementing new DSP models and initiatives.
- Establishing a high DSP compliance level as well as fair working conditions for DSPs and Delivery Associates.
- Implementing continuous improvement projects.
- Engaging with stakeholders and act as a point of escalation for DSP-related issues.
- Growing the DSP management team.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, LP, Safety, IT and other delivery station management).
A day in the life
As a Last Mile Expansion & Optimization Senior Leader, you'll focus on scaling our delivery network footprint while optimizing coverage and efficiency. Your day might include collaborating with program managers to evaluate new delivery station locations, analyzing operational performance metrics to identify improvement opportunities, and working with delivery service partners to implement new delivery models. You'll also engage with cross-functional teams including HR, Finance, Safety, and IT to address complex operational challenges. Beyond routine responsibilities, you'll mentor your team on best practices, champion continuous improvement initiatives, and serve as a key point of contact for resolving delivery network issues that require senior-level perspective.
About the team
We're building a logistics organization that combines operational rigor with a commitment to supporting our delivery partners and their teams. Our mission is to create a sustainable, efficient network that delivers exceptional experiences to customers across Brazil. We work collaboratively across multiple departments to solve complex problems—from route optimization to partner compliance to financial performance. As part of our team, you'll help shape how we grow responsibly, ensure fair working conditions throughout our network, and establish best practices that benefit everyone involved in our delivery ecosystem. We're excited to welcome leaders who are committed to building something meaningful and sustainable with us.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
