Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Customer Onboarding and Partnership
Overview
Mastercard’s Franchise Onboarding and Partnership team drives growth for new and existing customers, by delivering innovative onboarding solutions into Mastercard ecosystem through our Mastercard Brand licensing.
Role
The Senior Analyst will be part of the team responsible for the customer onboarding and licensing activities in Brazil, supporting the full customer lifecycle. This includes enabling solutions like crypto card programs, cross-border issuance, and prepaid programs. The role involves close collaboration with external customers and internal teams (Account Managers, Legal, AML, Regulatory), and managing key initiatives and projects that are strategically relevant to our organization.
The ideal candidate is passionate about the customer experience journey, new technologies and platforms related to financial services and/or products. Highly motivated, self-driven, business oriented, intellectually curious, analytical and with an entrepreneurial mindset.
Key Responsibilities
Manage customer onboarding and enablement activities, supporting the full customer lifecycle.
Build and maintain close relationships with customers and prospects, ensuring smooth and timely onboarding aligned with Mastercard standards.
Coordinate onboarding and enablement activities in partnership with internal teams such as Account Management, Legal, Risk, AML and other support areas.
Act as a senior point of contact for complex internal and external requests, ensuring clarity, alignment and effective execution.
Perform operational and data analysis to identify process improvement opportunities, efficiency gains and potential bottlenecks.
Coordinate key initiatives and activities with Mastercard Global teams, ensuring alignment with global models and standards.
Support Franchise teams in the definition and evolution of standards for solutions and enablement models.
Develop and maintain reporting, dashboards and status updates on key initiatives, activities and team workload.
Contribute with senior input to the structuring and optimization of processes, controls and operational routines to support business scale.
Proactively identify and resolve issues, maintaining strong focus on customer experience and business objectives.
All About You
Experience in Financial Services, preferably within the payments or fintech ecosystem.
Previous experience with customer onboarding, lifecycle management, operations, enablement or similar functions.
Strong analytical skills, with hands-on experience working with data, reports, controls and documentation.
Proven ability to manage multiple initiatives and stakeholders simultaneously, in a dynamic environment.
Solid process management and continuous improvement skills.
Excellent written and verbal communication skills, with the ability to engage both internal and external audiences.
Senior, self-driven, detail-oriented and results-focused profile.
Fluent in Portuguese and English; Spanish is a plus.
Collaborative, business-oriented and customer-focused mindset.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
