Dairy Performance Support (LATAM Region) - Remote/Field Based Role in Castro, Brazil
milkrite | InterPuls is looking for a hands-on, technically skilled Dairy Performance Support professional to join our Americas team. This role is ideal for someone who enjoys working at the intersection of technology, agriculture, and customer success—supporting distributors, training partners, and solving real-world challenges on dairy farms.
If you thrive in a dynamic, field-based environment and enjoy building relationships while delivering technical expertise, this could be a great fit!
What You’ll Do
In this role, you’ll be a key driver of performance and customer satisfaction across our distribution network and end users.
Training & Distributor Development
Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities
Develop and implement training programs and materials tailored to partner needs
Support distributors in installation, maintenance, and troubleshooting best practices
Identify opportunities for upselling and cross-selling during technical interactions
Field Support & Customer Success
Provide on-site technical support, troubleshooting, and system optimization at customer locations
Partner with Sales on customer visits to support new business development
Respond to technical inquiries and ensure timely resolution of issues
Relationship Management
Build strong relationships with distributors, partners, and dairy producers
Act as the primary technical liaison between customers, partners, and internal teams
Capture and share field feedback to support product and service improvements
Market Insights & Continuous Improvement
Monitor market trends, competitor activity, and product performance
Provide insights and recommendations based on field data and analysis
Contribute to ongoing improvements in technical support and training processes
What We’re Looking For
Associate degree in Engineering (Electronic, Mechatronic, Agricultural) or related field preferred
3+ years of experience in technical support, field service, or similar role (agriculture preferred)
Strong knowledge of electronics and troubleshooting
Experience training or supporting distributors or partners
Excellent communication and presentation skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong problem-solving skills
Willingness and ability to travel extensively across the region
Work Environment & Travel
This is a remote, field-based role requiring frequent travel to:
You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms.
Why Join milkrite | InterPuls?
Be part of a global leader in dairy solutions and innovation
Work directly with cutting-edge milking technology and systems
Make a visible impact on farm performance and customer success
Join a collaborative, international team focused on growth and development
Apply Today!
If you’re passionate about agriculture, technology, and helping customers succeed, we’d love to hear from you!
