20 melhores vagas de customer experience manager para cajamar, sp (Contratando agora!)

Senior Staffing Manager, Workforce Staffing, WFS Brazil
Amazon AWS Services Brazil Ltd —Cajamar, SP
- Tempo integral
- Gestão
- PMP
- Inglês
Há 3 dias
Procurement and Facility Manager - Operation , Site Procurement Operation
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Há 2 dias
Senior Operations Manager, Fulfillment Center
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Gestão
- Inglês
- Graduação
- Horário flexível
Sr Operations Manager, Books Operations – Brazil (Cajamar-SP)
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Gestão
- Inglês
- Graduação
- Horário flexível
Há 3 dias
Leadership Accelerator: Pathways Operations Manager - Cajamar/SP, Amazon University Talent Acquisition
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Gestão
- Doutorado
- Atendimento ao Cliente
- Convênios e descontos comerciais
BRCF Ops Lead
Amazon Servicos de Varejo do Brasil Ltda. - C41 —Cajamar, SP
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- Gestão
- PMP
- SQL
Market and Customer Activation Manager - Brasil
Henkel —Jundiaí, SP
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- CRM software
- Vendas
- Salesforce
Candidatura rápida
Candidate Care Team Lead, Global Candidate Operations, Workforce Staffing
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Oracle
- Gestão
- Inglês
Senior Program Manager, Operations Excellence - SSD
Amazon Logistica do Brasil —Osasco, SP
- Tempo integral
- Gestão
- PMP
- Inglês
Operations Manager - Books Operations – Brazil (Cajamar-SP)
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Inglês
- Graduação
- Liderança
- Horário flexível
Há 3 dias
Operations Manager, Fulfillment Center
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Gestão
- Inglês
- Graduação
- Horário flexível
IB Area Manager II, Fulfillment Center
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Microsoft Excel
- Ciência da Computação
- Inglês
- Horário flexível
Building Services Manager, International RME - Brazil
Amazon Servicos de Varejo do Brasil Ltda. - C41 —Cajamar, SP
- Tempo integral
- Gestão
- PMP
- Mestrado
Maintenance Area Manager, EU FC Field
Amazon Logistica do Brasil —Cajamar, SP
- Tempo integral
- Microsoft Word
- Microsoft Excel
- Gestão
Associate Product Manager
Confience —Jundiaí, SP
- R$ 5.000 – R$ 5.100 por mês
- Tempo integral
- Home Office
- Gestão
- Ciência da Computação
- Inglês
- Estacionamento gratuito
- Participação nos lucros
Candidatura rápida
Há 10 dias
Site Leader - DC Manager, BR Ops - FC Region 2
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- Inglês
- Graduação
- Liderança
- Horário flexível
Há 5 dias
Costumer Service South America Coordinator
Coesia —Jundiaí, SP
- Home Office
- Gestão
- Vendas
- Atendimento ao Cliente
Candidatura rápida
Há 5 dias
DATA ANALYST , ICQA – Inventory Control and Quality Assurance
Amazon Servicos de Varejo do Brasil Ltda. - C41 —Cajamar, SP
- Tempo integral
- Microsoft Excel
- Gestão
- PMP
- Horário flexível
Há 9 dias
OTR Continuous Improvement Manager, AMZL PSX
Amazon Logistica do Brasil —Osasco, SP
- Tempo integral
- Microsoft Excel
- Gestão
- PMP
ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)
Amazon Servicos de Varejo do Brasil Ltda. —Osasco, SP
- Tempo integral
- Bar
- Gestão
- PMP
Há 5 dias

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Senior Staffing Manager, Workforce Staffing, WFS Brazil

Amazon AWS Services Brazil Ltd -
Cajamar, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 3 dias

Qualificações

Gestão de Projetos
Gestão
Direito
PMP
Cadeia de suprimentos
Talent acquisition
Melhoria de processos
Inglês
Mestrado
Contratação
Habilidades de Apresentação
Graduação
Recrutamento
Analíticos

Descrição completa da vaga

DESCRIPTION

Amazon is seeking an operations oriented leader to join our Workforce Staffing team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com as a Senior Staffing Manager, this role will focus on two main areas of high volume hiring: Candidate Supply/Labor Demand and Candidate Engagement.

The ideal candidate will possess a strong analytics background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about the talent supply chain. This individual will lead the analysis of labor supply and demand across a large geography composed of multiple Amazon business lines. He/she will collaborate with the centralized applicant sourcing, advertising, analytics, business operations and finance teams to deliver effective delivery of workforce strategies across different employee types.

On the Engagement side, this leader will focus on community engagement, candidate experience, labor market dynamics, process improvement, and labor strategy development. The individual will foster a collaborative team environment and a strong culture that ensures delivery of efficient, effective, candidate-focused hiring experiences and ensures their teams meet and exceed key performance indicators. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of operations, community engagement, and talent supply chain management and be able to forge dynamic relationships with business partners. This role will be based in an Amazon corporate office.

Key job responsibilities

Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost
Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
Builds labor acquisition strategy inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
Builds and manages country wide budget for high volume hiring and works with internal stakeholders to deliver results with frugality
Understand and have involvement in Workforce Planning requirements. Ensure planning team is kept up to date with current labor supply, highlighting any concerns in a timely manner.
Ensures compliance with Brazilian legislation
Full ownership and responsibility for ensuring compliance regarding Right to work in the Brazilian legislation
Monitor and ensure vendors meet agreed service level agreements
Be responsible for production of metrics relating to staffing and the contingent workforce.
Review and establish causes for unfavorable trends in the metrics, provide and implement root cause analysis and solutions
Share findings and best practice with the wider WFS team
Coordinate inductions between Operations, Finance, Agencies, Security and HR
Monitor consistency with Employee Relations issues and decisions
Oversee regular audits on quality of assessment and recruitment processes. Increase audits as appropriate.

A day in the life
Expected Deliverables:

Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs
Management of the talent supply chain utilizing lean methodology
Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above
Alignment with finance and operations partners to optimize labor acquisition strategy
Demonstrated return on investment from community engagement strategies
Meet or exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
Deliver Monthly business reviews
Growth of team’s core and advanced skills sets measured by progression in their career path
Up to 50% travel, both domestic and international, may be required
Facilitate between teams resulting from issues which could be process or people based.
A great focus on attention to detail with the ability to multi task in a target driven and fast paced organization.
The ability to think on feet and react to a wide range of issues which may or may not have a direct impact on operations
Produce detailed reports from large amounts of data relating to order fulfilment, attrition and people issues which would have a direct effect on future orders for the suppliers concerned.

BASIC QUALIFICATIONS

Bachelor's degree
Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
Experience creating, measuring and scaling workflow among candidates, hiring managers and the recruiting team
Experience in communication and presentation skills, both written and verbal in Portuguese & English

PREFERRED QUALIFICATIONS

Are enrolled in or have completed a MBA or equivalent Master's level education degree
Knowledge of employment law and HR policies and procedures
Experience managing large teams across multiple locations and languages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Candidate-se Agora

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customer experience manager vagas para: cajamar, sp

Senior Staffing Manager, Workforce Staffing, WFS Brazil

Procurement and Facility Manager - Operation , Site Procurement Operation

Senior Operations Manager, Fulfillment Center

Sr Operations Manager, Books Operations – Brazil (Cajamar-SP)

Leadership Accelerator: Pathways Operations Manager - Cajamar/SP, Amazon University Talent Acquisition

BRCF Ops Lead

Market and Customer Activation Manager - Brasil

Candidate Care Team Lead, Global Candidate Operations, Workforce Staffing

Senior Program Manager, Operations Excellence - SSD

Operations Manager - Books Operations – Brazil (Cajamar-SP)

Operations Manager, Fulfillment Center

IB Area Manager II, Fulfillment Center

Building Services Manager, International RME - Brazil

Maintenance Area Manager, EU FC Field

Associate Product Manager

Site Leader - DC Manager, BR Ops - FC Region 2

Costumer Service South America Coordinator

DATA ANALYST , ICQA – Inventory Control and Quality Assurance

OTR Continuous Improvement Manager, AMZL PSX

ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)

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