20 melhores vagas de technical account (Contratando agora!)

Customer Support Representative
JoVE —Remoto
- R$ 4.500 por mês
- Tempo integral
- Home Office
- Salesforce
- Inglês
- Graduação
Candidatura rápida
Há 13 dias
Technical Account Manager
CommandLink —Remoto
- Tempo integral
- Home Office
- Scripting
- Recrutamento
- APIs
Candidatura rápida
Technical Account Manager Pleno
Magazine Luiza —Remoto
- Home Office
- Azure
- DevOps
- Inglês
Candidatura rápida
Há 2 dias
Technical Account Manager
Consultoria Contato —Remoto
- De segunda à sexta-feira
- Home Office
- CRM software
- Trabalho remoto
Customer Onboarding - Technical Account Manager (Remote, BRA)
CrowdStrike —Remoto
- Tempo integral
- Home Office
- Gestão
- Ciência da Computação
- PMP
Technical Product Manager (OTE $70,000/year USD), Sparkrock Finance
Ionic Partners —Remoto
- R$ 70.000 por ano
- Tempo integral
- Home Office
- Azure
- Gestão
- Ciência da Computação
- Trabalho remoto
Technical Support Agent - Brazil, 12-9pm BRT
Canals —Joinville, SC
- Tempo integral
- Home Office
- SQL
- APIs
- Inteligência artificial
Technical Account Manager (TAM)
idwall —Remoto
- Home Office
- Salesforce
- Inglês
- Banco de Dados
- Assistência médica
- Trabalho remoto
Candidatura rápida
Ecommerce Technical Support Specialist
Quartile —Remoto
- Home Office
- Microsoft Excel
- Salesforce
- Inglês
Candidatura rápida
Search Engine Optimization Specialist [Remote, LATAM preferred}
Deck Builder Marketers —Remoto
- R$ 9.141,12 – R$ 12.188,16 por mês
- Tempo integral
- Home Office
- Inglês
- Inteligência artificial
Candidatura rápida
Há 13 dias
Technical Customer Support
Fluke —Remoto
- Home Office
- Atendimento ao Cliente
- Inglês
- Banco de Dados
Landing Page Designer
Webrunner Media Group —Remoto
- R$ 8.375 – R$ 9.835 por hora
- Tempo integral
- Home Office
- CAD
- JavaScript
- Inteligência artificial
Candidatura rápida
Junior Technical Success Manager - US/LATAM
Qdrant —Brasília, DF
- Tempo integral
- Home Office
- Azure
- Inteligência artificial
Candidatura rápida
Associate Technical Support Specialist
Milestone Technologies, Inc. —São Paulo, SP
- Atendimento ao Cliente
- TI
- Inteligência artificial
Account Executive
Hire Hangar —Rio de Janeiro, RJ
- R$ 4.500 – R$ 5.500 por mês
- Home Office
- Salesforce
- Contratos
- Liderança
Candidatura rápida
Technical Product Manager (OTE $70,000/year USD), @Sparkrock Finance
Ionic Partners —Rio Grande do Sul
- R$ 70.000 por ano
- Tempo integral
- Home Office
- Azure
- Gestão
- Ciência da Computação
- Trabalho remoto
Analista de Suporte Técnico Junior
Products and Features Brasil —São José do Rio Preto, SP
- De segunda à sexta-feira
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Vale-transporte
- Assistência médica
Candidatura rápida
Há 12 dias
Associate Technical Success Manager - US/LATAM
Qdrant —Brasília, DF
- Tempo integral
- Home Office
- Azure
- Inteligência artificial
Candidatura rápida
Technical Account Executive
SAMBATECH —Nova Lima, MG
- Home Office
- Vendas
- Inteligência artificial
- Negociação
Senior Data Analytics Engineer
MariaDB plc —Rondônia
- R$ 160.000 – R$ 200.000 por ano
- Home Office
- Banco de Dados
- SQL
- Machine Learning
Candidatura rápida

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Customer Support Representative

JoVE -
Remoto

Candidatura rápida

Detalhes da vaga

Tempo integral
R$ 4.500 por mês
Há 13 dias

Qualificações

Jira
Salesforce
Inglês
Graduação
Zendesk
Habilidade de Comunicação

Descrição completa da vaga

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.

Responsibilities:

Manage large amounts of incoming tickets.
Provide support to answer inquiries on products.
Accept and handle technical requests.
Triage tickets to the other teams.
Follow communication procedures, guidelines and policies.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships and trust with customers through open communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Performs other specific duties or assignments as directed by Team Manager.

Skills And Qualifications:

A Bachelor’s degree completed
2+ years of demonstrable experience in customer support roles
Proficient with ticketing tools ( Zendesk, Jira, Salesforce).
Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
Basic understanding of KPIs and Metrics.
Attention to detail is key to this position.
Must be able to accommodate flexible work schedules based on business needs.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

Why Join JoVE?

A competitive compensation package.
You will make a direct impact in accelerating science research and education.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us

Job Types: Full-time, Permanent

Pay: R$4,500.00 per month

Work Location: Remote

Candidatura rápida

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