Membership Growth Officer Brazil
Area: Member Experience Americas
Reports to: Supervisor of Membership Growth & Experience Latin America
Location: São Paulo, Brazil
- This position will have the same hybrid work arrangement currently in place at the Brazil Office
Organization Overview
Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.
Rotary’s Commitment to Belonging
At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.
Overview
This position is a vital member of the Member Experience team who is responsible for driving membership growth and retention in a defined geographic territory. You serve as the primary liaison to membership attraction, member engagement, new club development and public image volunteers, and in collaboration with Rotary International directors and other senior and regional Rotary leaders, oversee the overall progress of membership goals and strategies for your assigned territory.
You help guide, train, and manage zone, district, and club-level volunteers with innovative ideas and resources to support Rotary and Rotaract membership growth, improve membership diversity, and form new clubs. In addition, you create and support member acquisition opportunities via our prospective member programs, new club development, and additional events and projects focused on connecting with prospective members.
Your contribution will serve to expand our reach and enhance participant engagement, both strategic priorities of Rotary International.
You Will Have
- College degree required.
- A minimum of three years of experience in member associations, volunteer management, development or a related field (i.e., sales/marketing, public relations, non-profit management); prior volunteer management or Rotary experience strongly preferred.
- Familiarity with personal computers and database applications required, including advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong inter-personal skills and a professional demeanor, and proven ability in oral and written communications, including public speaking and promotional writing.
- Emotional intelligence and relentless commitment to customer service.
- Ability to interact with high-level international business leaders and volunteers in their respective language and in a culturally sensitive manner.
- Ability to travel and support in-person events.
- Demonstrated ability to be a self-starter, proactively schedule and manage time, and handle multiple tasks and projects in order to reach goals in a timely fashion.
- Comfort with qualitative and quantitative evaluation.
- Fluency in second language, a plus.
You Are Good At
- Building strong working relationships with volunteers and colleagues at all levels.
- Identifying and anticipating needs to resolve issues and drive outcomes.
- Working collaboratively with colleagues in a remote team environment.
- Professional writing, public speaking, and promotional marketing.
- Adult learning facilitation.
- Showing attention to detail.
- Managing sensitive and confidential issues with discretion and professionalism.
You Will Be Responsible For
Regional Expertise, Strategy and Analysis
- Helping prepare, analyze, and disseminate membership progress reports to volunteer leadership to help activate, monitor, and manage activities within assigned territory.
- Consulting with district and zone leaders on strategic planning and regional membership initiatives based on analytics, trends, and volunteer reports.
- Analyzing market and membership trends and preparing reports and presentations as needed
- Advising on strategy for new club formation including Rotary, Rotaract, Interact and Rotary Community Corps.
- Creating and maintaining a knowledge management plan for your region, identifying strengths, successes, challenges, and opportunities; use to provide guidance and counsel to senior and regional leaders.
Membership and New Club Development
- Managing all prospective member escalations in assigned territory
- Supporting all activities related to new club development and chartering
- Identifying business professionals that meet criteria for Rotary membership, using LinkedIn, Campus Recruiting events, Volunteer board recruitment strategies, etc.
- Helping to design, organize and implement model prospective member events and evaluating district service projects and networking events that could incorporate a prospective member component.
Volunteer Management and Support
- Working closely with senior volunteer leadership to support regional approaches to membership growth and engagement, including regional and district learning events, direct outreach to clubs, new club formation, and recognition opportunities for individuals, clubs and districts.
- Identifying club creation, member engagement and brand champions to help advance Rotary’s strategic priorities
- Supporting Regional and district learning events
- Providing expertise and counsel to club, district, and zone leaders on public image and membership growth strategies and best practices
- Providing membership growth consultation and managing the relationship with club and district membership chairs.
- Providing public image consultation and managing the relationship with club and district public image chairs.
- Supporting regional Rotaract MDIO leadership in assigned territory.
- Supporting extension efforts and appointed advisors.
Governance and Finance
- Providing guidance and support in the promotion and utilization of district membership chair funding for membership growth initiatives, including authorizing issuance of payments, and confirming eligibility and reporting requirements are met.
- Ensuring proper club and district use of Rotary’s brand and marks.
- Advising on policies and procedures for issue resolution and escalating if necessary.
- Providing advice and support to club and district leaders as requested based on expert knowledge of Rotary policy and regional culture. Evaluates requests for exceptions to policies and guidelines.
Leadership Attributes
- Engagement: Foster relationships by hearing, recognizing, and valuing others.
- Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
- Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
- Presence: Demonstrate composure and confidence.
- Innovation: Move Rotary beyond traditional ways of thinking.
Why work for Rotary?
- Healthcare and dental plan
- Private pension plan
- Tuition reimbursement
- Professional development opportunities
- Life Insurance
- Meal voucher
- Food voucher
- Transportation voucher
Please note:
- Rotary does not provide VISA sponsorship or relocation assistance.
