19 melhores vagas de desktop support technician para brazil (Contratando agora!)

Field Services Supervisor
Lenovo —São Paulo, SP
- Tempo integral
- Inglês
- Inteligência artificial
- Liderança
Há 4 dias
ANALISTA DE SUPORTE (TI) P/C5 PLENO - TJMG (BELO HORIZONTE/COMARCA AFONSO PENA)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Vale-transporte
- Assistência médica
Há 13 dias
SUPERVISOR DE ATENDIMENTO (TI) P/C2- TJMG (POUSO ALEGRE/MG)
Wyntech —Pouso Alegre, MG
- Inglês
- Mestrado
- Liderança
- Vale-transporte
- Assistência médica
Há 13 dias
ANALISTA DE SUPORTE (TI) P/C5 PLENO - TJMG (BELO HORIZONTE/ED.MARIO PIRES)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Vale-transporte
- Assistência médica
Há 13 dias
ANALISTA DE REDES E COMUNICAÇÃO DE DADOS (TI) PLENO P/C12- TJMG (BH/COMARCA AFONSO PENA)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Vale-transporte
- Assistência médica
Há 13 dias
ANALISTA DE SUPORTE (TI) JUNIOR- P/C3 TJMG (MG-UBERLANDIA)
Wyntech —Uberlândia, MG
- Inglês
- Mestrado
- Vale-transporte
- Assistência médica
Há 13 dias
SUPERVISOR DE ATENDIMENTO (TI) P/C2- TJMG (BELO HORIZONTE/MG)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Liderança
- Vale-transporte
- Assistência médica
Há 13 dias
Maintenance Area Manager, EU FC Field
Amazon Servicos de Varejo do Brasil Ltda. —São João de Meriti, RJ
- Tempo integral
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Horário flexível
Há 6 dias
SUPERVISOR DE ATENDIMENTO (TI) P/C2- TJMG (BELO HORIZONTE SEDE/MG)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Liderança
- Vale-transporte
- Assistência médica
Há 13 dias
Técnico de Suporte ao Usuário Pleno - Rio de Janeiro
IOS INFORMATICA —Rio de Janeiro, RJ
- Inglês
- Microsoft Office
- Assistência odontológica
SUPERVISOR DE ATENDIMENTO (TI) P/C2- TJMG (UBERLANDIA/MG)
Wyntech —Uberlândia, MG
- Inglês
- Mestrado
- Liderança
- Vale-transporte
- Assistência médica
Há 13 dias
Gerente Sr de Manutenção, Amazon Reliability Maintenance Engineering - IntlRME
Amazon Servicos de Varejo do Brasil Ltda. —Cabo de Santo Agostinho, PE
- Tempo integral
- Gestão
- PMP
- Manutenção
Regional Automation Engineer, Amazon Reliability Maintenance Engineering - IntlRME
Amazon Servicos de Varejo do Brasil Ltda. —Cajamar, SP
- Tempo integral
- AutoCAD
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Gerente de Manutenção - Area Manager, EU FC Field
Amazon Servicos de Varejo do Brasil Ltda. —Cabo de Santo Agostinho, PE
- Tempo integral
- Microsoft Powerpoint
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- Microsoft Excel
ANALISTA DE REDES E COMUNICAÇÃO DE DADOS (TI) PLENO P/C12- TJMG (BH/FORUM LAFAYETTE)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Vale-transporte
- Assistência médica
Há 13 dias
Gerente Sr de Manutenção
Amazon Servicos de Varejo do Brasil Ltda. —São João de Meriti, RJ
- Tempo integral
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- Manutenção
ANALISTA DE REDES E COMUNICAÇÃO DE DADOS (TI) PLENO P/C12- TJMG (BH/RAJA GABAGLIA)
Wyntech —Belo Horizonte, MG
- Inglês
- Mestrado
- Vale-transporte
- Assistência médica
Há 13 dias
ANALISTA DE SUPORTE TÉCNICO SENIOR- TJMG
Wyntech —Belo Horizonte, MG
- Inglês
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SUPERVISOR DE ATENDIMENTO (TI) P/C7- TJMG (BH-R.METROPOLITANA)
Wyntech —Belo Horizonte, MG
- Inglês
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Há 13 dias

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ANALISTA DE SUPORTE (TI) P/C5 PLENO - TJMG (BELO HORIZONTE/COMARCA AFONSO PENA)
Wyntech —Belo Horizonte, MG
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Field Services Supervisor

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 4 dias

Qualificações

ITIL foundation
Retenção de clientes
Inglês
Certificação HDI
Suporte de TI
Forecasting
ServiceNow
Inteligência artificial
Liderança

Descrição completa da vaga

General Information

Req #

WD00099760

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Monday, June 1, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Business Area Description:

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position:

The Field Services Supervisor manages a team of Field Services Team Leaders that provide leadership to Field Services Technicians who works to solve IT incident and request handling and resolutions for Lenovo’s customers. Accountable for the performance of the team, ensuring metrics are recorded and SLAs are met. Ensuring team members are provided the best opportunity to delight Lenovo’s customers.

Day-To-Day Tasks:

Supervising Field Services Team Leaders who provide Field Services Support.
Monitor escalation ticket queues and allocate resources appropriately so that incidents and request are responded to within service level agreements (SLAs).
Collect performance metric data.
Prepare reporting for regular customer and Lenovo meetings.
Perform as a customer satisfaction escalation point for your team.
Help Quality Manager managing the knowledge base for your teams, ensuring structure, integrity and relevance.
Attend regular customer meetings.
In conjunction with the Service Delivery Manager, complete relevant HR tasks such as hiring, performance management and staff onboarding/training.
Build and execute training and development plans for your team ensure skills and certifications are keep up to date.
Handling absenteeism and turnover, resource allocation and forecasting
Participation in Change Management activities, including evidence collection, testing, and reporting, when required outside standard on-site support operating hours.

Key Competencies Needed:

Excellent customer communication skills, verbal and written to all levels within an organization.
Ability to communicate with Senior Manager, Executive and CIO levels
Ability to multi-task and handle pressure while maintaining the customer’s and Lenovo best interests.
Experience with ITSM toolsets (ServiceNow preferred).
ITIL/ITSM Methodology & Best Practices
Advanced fluency in English. Spanish proficiency is desirable.

Key Performance Indicators / Metrics:

All Service Desk Metrics
Customer Satisfaction, Customer Retention

Candidate Pre-Requisites

Previous Experience:

5 years previous experience in either an internal or outsourced operation as a supervisor or manager.

Qualifications:

Diploma or Degree in an IT or Business-related discipline. Postgraduate degree or MBA is a plus.
ITIL Foundations
Technical industry certifications (Microsoft Certified, Linux, CompTIA A+)
Desirable: Help Desk Institute certification (HDI Desktop Advanced Support Technician, HDI Support Center Analyst)

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

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General Information

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