20 melhores vagas de operations lead para são paulo sp (Contratando agora!)

Business Customer Support Senior Team Lead
Wise Australia Investments —São Paulo, SP
- R$ 14.100 – R$ 17.600 por mês
- Atendimento ao Cliente
- Inglês
Remote Executive Assistant Associate - Operations & Project Management
FreedUp —São Paulo, SP
- Tempo integral
- Home Office
- CRM software
- PMP
- Gestão de Projetos
- Trabalho remoto
Candidatura rápida
KYC Operations Team Lead - Deactivations
Wise Australia Investments —São Paulo, SP
- R$ 10.900 – R$ 15.100 por mês
- Gestão
- Inglês
- Graduação
DELIVERY TRANSFORMATION LEAD, LATIN AMERICA
Rockwell Automation —São Paulo, SP
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- Gestão
- Salesforce
- Experiência como Motorista
Customer Service Projects Lead | Remoto
Solenis —São Paulo, SP
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- Home Office
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Supply Chain Data & Analytics Lead
Kimberly-Clark —São Paulo, SP
- R$ 116.380 – R$ 143.740 por ano
- Tempo integral
- Banco de Dados
- SQL
- Habilidades de Apresentação
Há 3 dias
Payroll Operations Lead, LATAM
Google —São Paulo, SP
- Gestão
- PMP
- Inglês
Há 1 dia
Operation Lead, TOM - Transportation Operation Managment, Transportation Operations Management
Amazon Logistica do Brasil - F95 —São Paulo, SP
- Tempo integral
- Microsoft Excel
- Gestão
- Microsoft Office
Há 9 dias
Operations Lead, STCO Amazon Logistics
Amazon Logistica do Brasil - F95 —Osasco, SP
- Tempo integral
- Microsoft Excel
- Gestão
- Inglês
Workplace Operations Coordinator
Wise Australia Investments —São Paulo, SP
- R$ 6.452 – R$ 8.917 por mês
- Google Suite
- Inglês
- Mestrado
Customer Support Team Lead
Bitkernel Technology Inc. —São Paulo, SP
- Modelo Híbrido
- DevOps
- Inglês
- APIs
- Trabalho remoto
Candidatura rápida
Há 1 dia
General Virtual Assistant - T231B
Hyre —São Paulo, SP
- Tempo integral
- Home Office
- CRM software
- Gestão
- Atendimento ao Cliente
Associate Operations Analyst
Accruent —São Paulo, SP
- Home Office
- Microsoft Excel
- Gestão
- Salesforce
Sales Virtual Assistant (Remote)
Hyre —São Paulo, SP
- Tempo integral
- Home Office
- CRM software
- Vendas
- Atendimento ao Cliente
- Trabalho remoto
Regional Operations Manager I
Uber —São Paulo, SP
- Tempo integral
- Home Office
- Microsoft Excel
- Gestão
- Salesforce
Há 3 dias
BRA - Supply Chain Lead
Tidal —São Paulo, SP
- Tempo integral
- Home Office
- Gestão
- PMP
- Inglês
Candidatura rápida
Head of Business Strategy & Operations
Galderma —São Paulo, SP
- Tempo integral
- PMP
- Graduação
- Liderança
Operations Strategy Sr. Lead/Lead/Consultant – Internal Med
Thermo Fisher Scientific —São Paulo, SP
- Tempo integral
- Home Office
- Gestão
- PMP
- Graduação
Há 3 dias
Digital Operations Support Analyst
Caterpillar —São Paulo, SP
- Tempo integral
- Microsoft Powerpoint
- Ciência da Computação
- Gestão
Há 2 dias
Supervisor(a) de Customer Experience (CX)
Watu —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Inglês
- Vale-transporte
- Assistência médica
Candidatura rápida

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Business Customer Support Senior Team Lead

Wise Australia Investments
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

R$ 14.100 – R$ 17.600 por mês

Qualificações

Atendimento ao Cliente
Inglês
Forecasting

Descrição completa da vaga

Salary: 14100 - 17600 BRL Monthly
São Paulo

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Operations

Help set and report against weekly, monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company

Work closely with other Customer Support teams across the world, and Wise product teams to identify ways to improve experience while reducing customer contacts through product changes

Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams

Ensure that a group of teams provides good quality and efficient support and meets KPIs

Identify opportunities for group performance improvement and supports leads with performance management

Lead group planning and ensures clear and impactful plans

Create group long-term plans in alignment with regional and global OKRs.

Bring relevant initiatives to regional level

Ensure agents and lead have access to needed resources from supporting teams

Validating forecast data

Review and set operational goals for their group.

People management

Ensure the team leads equipped with all the necessary tools, trainings and support to perform their daily people management and operational tasks, communicate job expectations

Plan, monitor, appraise and review job contributions/compensations; follow and enforce standards and procedures; comply with legal regulations; approving team budget invoices and ensure they are submitted for payment

Support team lead engagement and motivation

Ensure the team leads equipped with all the necessary tools, trainings and support to perform their daily people management and operational tasks

Lead interviews with agents or leads and makes hiring decisions, communicates job expectations during hiring process

Provide effective feedback via regular 1-1s, biyearly GrowWise; propose compensation changes for leads, approve compensation changes for agents

Support leads in setting actionable goals that enable their growth in Wise

Relationship management

Maintaining networks with various stakeholders within the organisation and the vendor management team

Participate in cross-team initiatives with various stakeholders upon the need in collaboration with the CS Area Lead and Regional Lead.

Budgeting

Responsible for the team budget in the assigned teams.

Audit/Regulatory compliance

Communicate with legal counsel with the support of the People Team to remain compliant with governmental regulations.

Qualifications

Fluent in English and Portuguese

You have experience being the lead of leads (your direct reports are team leads and indirect reports are customer service agents)

You’re experienced in leading Customer Service, or customer-facing Operations team

You are a dynamic people leader who can effectively lead and develop your team. You are also comfortable having difficult conversations

You have a passion for customer experience, technology, leading people and teams

You have ability to multi-task and take charge in challenging situations as well as ability to manage, delegate and oversee cross-team projects

You are highly analytical and have the ability to dive into numbers to provide process improvements, prioritization and forecasting

You have proven track record of taking individual ownership and responsibilities beyond your main daily duties as well as being a great team-player

You have great cross team collaboration and communication skills

Additional Information

Compensation: Salary for this role is 14,100 BRL gross per month

This is a hybrid position located in Sao Paulo, Brazil, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation

RSU’s in a rapidly growing company
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance, and an EAP program
️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
️ A paid 6-week sabbatical leave after four years
8 weeks of paid parental leave, after a year with us and child care assistance
Transportation vouchers
Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
️ TotalPass access to 3,500 gyms and studios throughout Brazil

Please apply by submitting your (CV) resume in English. Applications in Portuguese will not be considered.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

More about the team

Find out more about our team, how we work and other open roles.

Find out more about what we offer our employees

From me days to mission days, sabbaticals to stock, and everything in between. For everyone, everywhere. We’re people building money without borders. Find out what you'll get if you join us.

Join us
For everyone, everywhere. We’re people building money without borders.

Candidate-se Agora

Refine sua pesquisa

operations lead vagas para: são paulo sp

Business Customer Support Senior Team Lead

Remote Executive Assistant Associate - Operations & Project Management

KYC Operations Team Lead - Deactivations

DELIVERY TRANSFORMATION LEAD, LATIN AMERICA

Customer Service Projects Lead | Remoto

Supply Chain Data & Analytics Lead

Payroll Operations Lead, LATAM

Operation Lead, TOM - Transportation Operation Managment, Transportation Operations Management

Operations Lead, STCO Amazon Logistics

Workplace Operations Coordinator

Customer Support Team Lead

General Virtual Assistant - T231B

Associate Operations Analyst

Sales Virtual Assistant (Remote)

Regional Operations Manager I

BRA - Supply Chain Lead

Head of Business Strategy & Operations

Operations Strategy Sr. Lead/Lead/Consultant – Internal Med

Digital Operations Support Analyst

Supervisor(a) de Customer Experience (CX)

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