6 melhores vagas de collection agent para são paulo sp (Contratando agora!)

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LATAM Anti-Money Laundering Operations
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Senior Airport Services Agent

The Emirates Group -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Há 3 dias

Qualificações

Atendimento ao Cliente
Inglês
Microsoft Office

Descrição completa da vaga

Job Purpose

Job Outline:

Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.

Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.

Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.

To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.

Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.

Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.

Qualification

Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.

When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualifications & Experience:

Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares & Ticketing.

Experience:

Given the specific requirements at outstations, a minimum of 3 years airline industry experience is required.

Knowledge/Skills:

Knowledge of a Departure Control System and Computerized Reservation System.

Knowledge of check-in procedures.

Customer Service Delivery.

Fluent in spoken and written English and local language.

Proficiency in Microsoft Office applications.

Salary & benefits

Competitive Salary and Benefits

Candidate-se Agora

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collection agent vagas para: são paulo sp

Senior Airport Services Agent

LATAM Anti-Money Laundering Operations

Debt Collections Advisor - Brazil

Country Manager - Brazil Market Launcher

Consultor Oracle Cloud Sênior - AR, Billing, OM

Apparel Growth & Marketing Manager

More jobs to discover

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