Storyy is seeking a reliable and motivated Appointment Setter to support our sales and business development efforts. The Appointment Setter will be responsible for contacting potential clients, qualifying leads, and scheduling appointments for the sales team. This role plays a key part in building strong client pipelines and ensuring smooth handoffs to closers.
Key Responsibilities
● Contact prospective clients via phone, email, and/or messaging platforms.
● Qualify leads based on company criteria and client needs.
● Schedule appointments, demos, or discovery calls for the sales team.
● Maintain accurate records of all interactions in the CRM system.
● Follow up with leads to confirm appointments and nurture interest.
● Update and manage calendars for assigned sales representatives.
● Meet or exceed daily, weekly, and monthly appointment targets.
● Handle basic inquiries and provide initial information about products/services.
● Coordinate with sales and operations teams to ensure seamless handoffs.
Qualifications & Requirements
● Previous experience in appointment setting, lead generation, telesales, or customer
support is an advantage.
● Strong verbal and written communication skills.
● Confident in speaking with prospects and handling objections professionally.
● Organized, detail-oriented, and able to manage multiple tasks.
● Comfortable using CRM tools, spreadsheets, and scheduling software.
● Goal-driven with the ability to work independently and as part of a team.
● Reliable internet connection and quiet work environment (for remote roles).
Skills & Competencies
● Excellent communication and active listening
● Persuasion and relationship-building
● Time management and organization
● Attention to detail and follow-through
● Professional phone and online etiquette
Performance Metrics (KPIs)
● Number of qualified appointments set
● Appointment show-up rate
● Lead response time
● Data accuracy in CRM
● Conversion rate from lead to appointment
Job Types: Full-time, Permanent
Pay: R$2,000.00 - R$3,000.00 per month
Work Location: Remote
