Location: Remote (Sao Paulo, Brazil)
Gaming Laboratories International (GLI) is seeking a bilingual Business Development Executive to join our Client Services team.
Who We Are…
Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to. Any game or system that is released to the public must be able to show that it conforms to the required regulations. To do this, the game or system must be tested. This is where we come in. Since 1989, Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to jurisdictions worldwide.
Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development. In addition, you will have an opportunity to collaborate with our global team and utilize problem-solving skills to support cross-functional initiatives and drive efficiency.
What You Will Accomplish Here…
As a Business Development Executive in our Client Services Department, you will be able to leverage your natural ability to harness relationships with clients in a diverse and challenging business climate. Our customers are manufacturers, regulators, and operators within the Gambling industry. Your primary development region will be in Brazil, but support could be required for additional LatAm or Caribbean countries as needed.
We are seeking a professional like you to support our clients’ needs by executing strategic sales plans and delivering results. This is a customer service/sales-focused position and a fit for someone who thrives on driving sales and helping clients solve problems. You will consult directly with clients to identify their needs and provide viable, efficient solutions resulting in high levels of client trust and lasting relationships. This position would focus on fostering new business with new clients and maintaining business relationships with assigned existing clients.
Duties and Responsibilities:
- Responsible for providing world-class customer service throughout the sales lifecycle - from lead generation through to needs analysis, to contract signing, and post-service follow-ups for the achievement of customer satisfaction.
- Regularly connects (remotely and in-person) with new and existing customers.
- Build relationships with assigned clients by acting as a primary point of contact.
- Actively identifies and pursues new business opportunities with potential clients.
- Develops tailored strategies to meet each client’s goals, identifies upselling and cross-selling opportunities to increase our market share.
- Grows business with these existing clients by identifying solutions and services to aid their expansion efforts in order to achieve year-on-year sales.
- Meets or exceeds sales targets and revenue goals by proactively managing pipelines and forecasts.
- Manages contracts, contract renewals, and participates in negotiations and pricing discussions to align with both client and company objectives.
- Responsible for project management with close interaction with the internal departments to secure customer satisfaction and client success.
- Maintains a strong understanding of gaming regulations, processes, and procedures
- Completes research on legislation and newspaper articles daily that has any effect or impact on gaming, lottery, and voting testing, and accurately relays an analysis of the impact on the Company to the appropriate personnel.
- Reviews market analysis to determine customer needs.
- Mains contact between client and the training coordinator for in-service training classes both in GLI offices and at client locations.
- Completes translations, as assigned.
- Regularly and consistently updates the CRM system for all assigned customers.
- Works closely with internal cross functional teams in support of sales strategies and initiatives.
- Participates, as assigned, in tradeshows, conferences and roundtables.
- Performs other duties as assigned.
How You Will Be Successful…
- You will be driven and open to sales feedback.
- You will be diligent, communicative, and collaborative.
- You will know who your audience is and what your deliverables are.
- You will exercise good judgement that is in the best interest of the Company.
- You will be open minded to new processes and adaptable to change.
- You will model behaviors consistent with the Company’s values.
Education, Experience, and Skills:
- A minimum of three (3) years of experience working in a previous sales/development/government role is required.
- A minimum of two (2) years of experience working in the gaming industry is required.
- Bachelor’s degree in Marketing, Business, Sales, or a related field is preferred, but not mandatory.
- Must have experience creating and delivering convincing presentations to senior-level clients.
- Must be proficient in Microsoft Office, including Excel.
- Must have excellent communication and interpersonal skills with experience in collaborative decision-making across technology, sales, and customer teams.
- Must have the ability to handle multiple projects under tight deadlines, while maintaining a realistic balance among priorities.
- Must demonstrate a high degree of attention to quality, detail, and accuracy.
- Must have the ability to read, write, speak, understand, and communicate in English and Brazilian Portuguese sufficiently to perform the duties of this position.
- Fluency in Spanish as a third language is preferred but not mandatory.
- Must have the ability to work non-traditional hours, including weekends and holidays, and extended hours beyond the traditional workweek, as needed.
Location: Remote (must be in Sao Paulo, Brazil)
Salary: 400,000.00 Brazilian Real Annually
Travel: Must be willing to travel up to 50%, including occasionally on short notice.
Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
Apply online at www.gaminglabs.com/careers
