14 melhores vagas de it support para florianópolis sc (Contratando agora!)

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IT Support Analyst

Cognyte -
Florianópolis, SC

Candidatura rápida

Detalhes da vaga

Qualificações

Jira
ITIL foundation
Azure
Gestão
Gestão de incidentes
LAN
Logística
Inglês
Resposta a Incidentes
Suporte de TI
WAN
ServiceNow
TI
Intune
Gestão de identificação e acessos

Descrição completa da vaga

Curious about what it’s like to work at Cognyte?

At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!

You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.

These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.

We are looking for a hands-on, customer-oriented IT Support Analyst to join our Americas Regional IT Support team based in Brazil. In this role, you will provide on-site support to the local office and remote support to employees across the U.S. and Mexico, ensuring a seamless IT experience for our distributed workforce. You will play a key role in end-user support, asset management, onboarding/offboarding, and regional incident response while working closely with global IT teams.

This is a fully on-site position based in our Brazil office, serving as the primary regional IT presence for employees across the Americas.

As a Cognyter you will:

Provide Tier 2 IT support across the Americas region for hardware, software, connectivity, and access-related issues
Troubleshoot and resolve technical problems with a strong focus on responsiveness, communication, and user experience
Partner with global IT teams to escalate and resolve complex technical issues
Coordinate shipping, replacement, tracking, and delivery of IT equipment across multiple countries
Manage IT asset lifecycle processes, including inventory accuracy and equipment tracking
Prepare and configure devices, user accounts, and access permissions for new hires
Support onboarding and offboarding processes, ensuring secure access management and asset recovery
Assist with endpoint security, patching, MFA, encryption, and compliance related initiatives
Support regional security incident response and remediation activities
Act as the main IT contact for employees across the Americas region
Contribute to incident management, documentation, knowledge sharing, and process improvements
Identify recurring issues and proactively suggest solutions to improve efficiency and user experience

For that mission you’ll need:

• 3+ years of experience in end-user IT support, including at least 1 year in a Tier 2 support role (or equivalent level of responsibility)

Fluent English communication skills (written and spoken)
Strong hands-on experience with:

Windows 10/11 and macOS support and administration
Microsoft 365 and/or Google Workspace administration
Identity and access management tools such as Entra ID (Azure AD), Okta, and MFA solutions
Endpoint management platforms including Intune, JAMF, or Kandji
ITSM and remote support tools such as ServiceNow, Jira Service Management, or Freshservice
Basic network troubleshooting (Wi-Fi, VPN, LAN/WAN)

Ability to work independently, prioritize effectively, and take ownership of issues from start to finish
Strong customer-service mindset and problem-solving skills

Would be considered an advantage:

Intermediate Spanish skills
Experience supporting cross-border IT logistics and equipment shipping
Familiarity with security and compliance frameworks such as SOC 2 and ISO 27001
Certifications such as CompTIA A+/Network+, Microsoft 365 Certified, or ITIL Foundation
Previous experience in a global or multinational technology company

Career Page:
IT

Country:
Brazil

Candidatura rápida

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it support vagas para: florianópolis sc

IT Support Analyst

(Fluent English) Technical Support Consultant (Remote)

Junior Technical Writer

AI Prompting & Automation Executive (Jr/Semi Sr)

Chief of Staff / Right Hand — Private Founder (Florianópolis, SC)

Trust & Risk Operations Analyst

Trust & Risk Operations Analyst

AI Operations & Research Intern (Florianópolis)

Software Engineer – Player & Devices

R&D Director

Customer Onboarding Engineer Intern | Brazil

Associate Visual Designer

Senior Software Engineer, Core Experiences - Florianópolis, Brazil

Estágio em Marketing

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