20 melhores vagas de product support para estado de são paulo (Contratando agora!)

Product Support Analyst, Senior
Infor —São Paulo, SP
- Atendimento ao Cliente
- Sistema ERP
- Banco de Dados
Community Manager
GRAVITY INTERACTIVE, INC. —São Paulo, SP
- Atendimento ao Cliente
- Inglês
- Microsoft Office
- Trabalho remoto
Candidatura rápida
Há 14 dias
Product Owner / R+D - Remote Work
BairesDev —São Bernardo do Campo, SP
- Home Office
- Agile
- Negociação
- Trabalho remoto
Technical Support Representative (Trilingual: Portuguese, Spanish, English)
Seagull Software —São Paulo, SP
- Home Office
- Ciência da Computação
- Ciência da Computação
- Atendimento ao Cliente
Candidatura rápida
Talentos Natura
Natura —São Paulo, SP
- Tempo integral
(Fluent English) Technical Support Consultant (remote)
SupportYourApp —São Paulo, SP
- Home Office
- CRM software
- Inglês
- Inteligência artificial
- Trabalho remoto
Candidatura rápida
15 h
PRODUCT SUPPORT ENGINEER
DATA STONE —São Paulo, SP
- APIs
Field Investigator LATAM (Hybrid)
IP House UK Holdings Ltd —São Paulo, SP
- R$ 167.739 – R$ 177.905 por ano
- Tempo integral
- Modelo Híbrido
- Inglês
- Pesquisa
- Microsoft Office
Candidatura rápida
Há 5 dias
Product Expert
Concentrix —São Paulo, SP
- Tempo integral
(native Portuguese and English C1) L2 Technical Support (Global, remote)
SupportYourApp —São Paulo, SP
- Home Office
- Inglês
- Melhoria Contínua
- Liderança
- Trabalho remoto
Candidatura rápida
Há 7 dias
Intern
Reckitt —São Paulo, SP
- Habilidade de Comunicação
Há 1 dia
Product Operations Migrations
PISMO SOLUCOES TECNOLOGICAS LTDA —São Paulo, SP
- Home Office
- Doutorado
- Inglês
- Banco de Dados
Intermediate Support Analyst
AB InBev | Growth Group —Campinas, SP
- Home Office
- Azure
- Inglês
- Banco de Dados
Candidatura rápida
18 h
Customer Support Lead (iGaming)
IGO Digital High Technology, Inc. —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Inglês
Candidatura rápida
Há 1 dia
Customer Support Manager
Coinme —São Paulo, SP
- Home Office
- CRM software
- Inglês
- Experiência como Motorista
Candidatura rápida
10 h
Product Manager
IGO Digital High Technology, Inc. —São Paulo, SP
- R$ 20.000 – R$ 30.000 por mês
- Tempo integral
- Inglês
- Pesquisa
- Analíticos
Candidatura rápida
Wildlife Studios Internship Program - 2026
Wildlife Studios —São Paulo, SP
- Gestão
- Inglês
- Gerente de Produto
LATAM Regional & Product Policy Specialist Project Intern (Business Integrity) - 2026 Start (BS/MS)
TikTok —São Paulo, SP
- Inglês
- Pesquisa
- Estágio
Product Operations Intern
DiDi Global —São Paulo, SP
- Inglês
- Inteligência artificial
- Estágio
Customer Support Specialist II
Sinch —Estado de São Paulo
- Tempo integral
- Ciência da Computação
- Ciência da Computação
- DevOps
- Trabalho remoto

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Product Support Analyst, Senior

Infor -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Qualificações

ITIL foundation
XML
Atendimento ao Cliente
Software Empresarial
Sistema ERP
Banco de Dados
SQL
Contabilidade
Scripting
APIs
SaaS

Descrição completa da vaga

General information

Country

Brazil

City

São Paulo

Job ID

48849

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor is looking for a Senior Product Support Analyst to join our growing global support team. This role is ideal for a proactive problem solver with a strong interest in developing deep functional expertise in enterprise software systems.

As a trusted advisor to our customers, you will take ownership of complex support cases, collaborate closely with cross-functional teams, and contribute to continuous service improvements. You will support a dynamic portfolio of Infor products, acting as a critical liaison between our clients and internal product, engineering, and services teams.

In this role, you will also participate in a structured development journey, where we provide mentorship, coaching, and formal training to help you build expertise in Infor LN. This includes developing strong functional capabilities in finance and accounting processes, enabling you to evolve into a functional consultant supporting customers in optimizing their business operations through our solutions.

A Day in the Life Typically Includes:

Be a subject matter expert on assigned Infor applications and modules.
Analyze, diagnose, and resolve complex product issues in a timely and efficient manner.
Be the primary point of escalation for critical incidents.
Collaborate with product management and engineering to prioritize defect resolutions and product enhancements.
Mentor and guide junior analysts to develop technical and customer service skills.
Document solutions and best practices in the knowledge base to drive case deflection and customer empowerment.
Partner with customers to ensure a positive support experience, owning cases from inception through resolution.
Contribute to proactive support initiatives and root cause analysis to reduce case volume and improve product quality.

Basic Qualifications:

Experience in Accounting, Finance, or a related field.
Experience working within a finance or accounting function, utilizing Finance/Accounting ERP systems as an end user in day-to-day operations.
Experience troubleshooting across applications, databases, and integration layers.
Customer engagement experience.
Experience working in a fast-paced, global environment with cross-functional teams.

Preferred Qualifications:

Experience with ERP, HCM, SCM, or industry-specific software is preferred.
Experience supporting SaaS/cloud-based solutions is preferred.
ITIL certification or background in service management processes is preferred.
Experience with SQL and familiarity with APIs, XML, and scripting languages is a plus.

Location:

Av. Dr. Chucri Zaidan 296 Torre Z – 21° Andar CEP: 04583-110 Vila Cordeiro - São Paulo - SP Brazil.
Hybrid position (3 days a week in the office).

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

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product support vagas para: estado de são paulo

Product Support Analyst, Senior

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Talentos Natura

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Intern

Product Operations Migrations

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Product Manager

Wildlife Studios Internship Program - 2026

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Product Operations Intern

Customer Support Specialist II

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product support vagas para: estado de são paulo

Eu quero receber o alerta de vagas mais recentes de product support para estado de são paulo