About the role
We are looking for a Senior Billing Analyst to manage billing support, triage financial system incidents, and drive operational accuracy across invoicing, credit memos, refunds, and accounts receivable workflows within a large-scale SaaS platform. You will write SQL queries to validate and reconcile financial data, support month-end close activities, and design scalable SOPs and process improvements in close partnership with Finance and Accounting teams. Experience with Zuora or Adyen is a strong plus.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
What you will do
- Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms;
- Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams;
- Perform root cause analysis to identify and resolve underlying system, data, and process issues;
- Execute data corrections and operational fixes using internal tools and systems when required;
- Support incident and event management activities, including troubleshooting and resolution of production issues;
- Partner with Finance and Accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readiness;
- Analyze billing, invoicing, credit memo, refund, payment, and accounts receivable processes to ensure operational accuracy and efficiency;
- Design, document, validate, and continuously improve operational processes and workflows;
- Create, maintain, and enhance Standard Operating Procedures (SOPs) and process documentation;
- Develop and execute data validation, reconciliation, and reporting activities to ensure financial data integrity;
- Write SQL queries and scripts to extract, analyze, validate, and reconcile business data across multiple systems;
- Collaborate with cross-functional stakeholders to translate business requirements into scalable operational and system solutions;
- Lead or support strategic initiatives involving financial systems, billing operations, and process transformation projects;
- Drive continuous improvement efforts focused on automation, operational efficiency, and process standardization.
Must haves
- 4+ years of experience in Business Analyst or similar roles;
- Strong financial analysis skills with demonstrated finance and accounting domain expertise;
- Deep understanding of billing operations, invoicing, credit memos, refunds, payment workflows, and the accounts receivable lifecycle;
- Experience supporting month-end close processes, reconciliations, AP/AR workflows, financial reporting, and ERP-related initiatives;
- Proven experience working with third-party financial and operational systems;
- Advanced SQL skills with the ability to extract, analyze, validate, reconcile, and report on business data;
- Strong data validation, reconciliation, troubleshooting, and root cause analysis capabilities;
- Advanced proficiency with Microsoft Excel and Google Sheets, including Pivot Tables and complex data analysis functions;
- Experience creating, documenting, and maintaining operational procedures and SOPs;
- Ability to identify process improvement opportunities and design scalable operational solutions;
- Strong analytical thinking, organizational skills, and attention to detail;
- Ability to work independently, manage ambiguity, and exercise sound judgment when defining solutions;
- Demonstrated finance-focused business analysis experience beyond traditional Business Analyst responsibilities;
- Upper-intermediate English level.
Nice to haves
- Experience with financial systems, operational processes, reporting ecosystem, IQL, or other internal tools;
- Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows;
- Experience with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation processes;
- Understanding of enterprise financial system integrations and data flows across billing, payment, accounting, and reporting platforms;
- Experience leveraging AI-powered productivity tools such as Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar technologies to improve business analysis, documentation, process design, automation, and operational efficiency.
Perks and benefits
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive.
Job Type: Full-time
Work Location: Remote
