Join Speria — Empower Customers, Transform Agriculture
We’re tackling one of the world’s biggest challenges: feeding a growing population sustainably. At MSperia, our SaaS solutions help agricultural producers make smarter, data‑driven decisions every day—improving productivity, animal welfare, and long‑term sustainability.
We’re building our first dedicated Customer Success presence in LATAM, and this role sits at the heart of that mission.
Join us and help customers unlock real value from technology that feeds the world.
Why This Role Matters
As a Customer Success Manager (LATAM), you will own relationships with enterprise and large mid‑market customers across the region, ensuring they achieve tangible business outcomes from our platform.
This is not a reactive support role. You’ll proactively engage customers, identify risk and opportunity, guide renewal readiness, and serve as a trusted advisor throughout the full customer lifecycle. As the first dedicated CS presence in LATAM, you’ll play a foundational role in shaping how Customer Success operates and scales in the region.
Your work will directly impact retention, renewal health, customer satisfaction, and long‑term regional growth.
What You’ll Do (Job Summary)
Own and manage a high‑touch portfolio of enterprise and large mid‑market customers across LATAM
Proactively engage customers through outbound outreach (calls, emails, relationship‑building cadences)
Drive customer health, retention, renewal readiness, and value realization
Identify and mitigate risk while surfacing expansion and growth opportunities
Lead customer conversations including onboarding alignment, success planning, and QBRs
Partner closely with Sales, Support, Professional Services, Finance, and Leadership
Educate customers on the Customer Success partnership model
Help establish Customer Success as a trusted, value‑driving function in LATAM
SKILLS & REQUIREMENTS
What You Bring (Required)
Proven experience in Customer Success Management (SaaS or technology‑enabled environments strongly preferred)
Experience managing enterprise or large mid‑market accounts in a high‑touch model
Demonstrated ownership of renewals, customer health, success plans, and ongoing cadence
Comfort with proactive, outbound customer engagement
Strong consultative and relationship‑driven mindset
Fluent in Portuguese, Spanish, and English (business‑level)
Ability to operate independently and thrive in evolving, ambiguous environments
Ideal Candidate Has (Nice to Have)
Experience supporting customers in operationally complex or lower digital‑maturity industries
Exposure to agriculture, animal production, or vertically specialized B2B software
Leadership potential and interest in future people management
Why Your Work Matters
Speria supports leading food producers across 50+ countries. In this role, you’ll:
Be a builder — establish the foundation of Customer Success in LATAM
Drive measurable impact — protect and grow revenue through strong customer partnerships
Be a team player — partner with a deeply experienced team who will both teach you and lean on you
Create long‑term opportunity — help shape regional CS strategy and future leadership pathways
Support sustainable food production through data‑driven decision‑making
EEO Statement
Integrated into our shared values is Speria’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Speria aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We believe in understanding and respecting differences among all people. Every individual at Speria has an ongoing responsibility to respect and support a globally diverse environment.
ABOUT THE COMPANY
Speria is a commercial brand for the integrated offering within Munters FoodTech business, bringing together technologies, software and services into one connected offering.
Speria delivers operational intelligence solutions for food systems, helping producers and integrators improve efficiency, build predictability and enable greater productivity. This means improving feed conversion, reducing waste and emissions, and supporting animal health and welfare.
As a technology and services partner for food supply chain management, Speria supports mission-critical operations and decisions end-to-end.
Thurston Renwrick | Contact Person
Speria
Blumenau | Hybrid
