20 melhores vagas de it support para belo horizonte, mg (Contratando agora!)

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Technical Support Software Engineer

Derq
Belo Horizonte, MG

Candidatura rápida

Detalhes da vaga

Tempo integral

Qualificações

Jira
Node.js
Ciência da Computação
Inglês
MongoDB
Suporte Técnico
Banco de Dados
Graduação
Zendesk
Scripting
UI
SSH
SaaS
Inteligência artificial
Python
Tecnologia da Informação

Descrição completa da vaga

Derq is an MIT spinoff building AI-powered traffic safety and smart infrastructure. We’re a team of passionate innovators, leveraging the latest in AI and technology to transform the future of mobility. Our platform enhances road safety and traffic management by turning real-time data into actionable insights for cities and road operators. Our patented technology collects and analyzes data from connected sensors like cameras, radar, and traffic signal controllers to help predict and prevent road incidents. We deploy edge and cloud solutions that make intersections and highways safer and smarter.

Role Overview

As a Technical Support Software Engineer, you will serve as the Level 1 (L1) support and primary point of contact for customers using Derq’s hardware, software, and connected roadside systems. You will triage incoming support tickets, independently resolve common issues, and escalate more complex cases to L3 (Engineering, ML Ops & QA) teams with clear and thorough documentation.

You will operate in a fast‑paced environment where end users are city engineers and transportation officials, requiring strong technical communication, structured troubleshooting, and a high standard of reliability.

Key Responsibilities

Triage and respond to incoming support tickets via Zendesk (email, phone, portal), logging and tracking all interactions in accordance with SLA guidelines.
Diagnose and resolve L1 issues, including connectivity, device status, user access, configurations, and dashboard/UI problems.
Guide customers through troubleshooting steps for hardware (cameras, sensors, roadside units) and software (web portals, alerts, integrations).
Troubleshoot server, network, and application‑level issues using tools such as SSH, logs, and basic diagnostics.
Investigate system performance, configuration, data flow, and deployment incidents by analyzing logs, metrics, and system outputs to identify root causes.
Monitor system health dashboards and proactively flag anomalies before customers report them.
Escalate complex issues to L2 and L3 (engineering) teams, providing thorough documentation of symptoms, troubleshooting steps taken, and environment details.
Assist with onboarding new customers by verifying device provisioning, connectivity, and system readiness.
Document incidents, investigations, fixes, and known issues, contributing to runbooks, internal knowledge base articles, and customer‑facing FAQs.
Maintain and improve support documentation and processes to drive continuous operational improvements and faster issue resolution.

Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or a related field

1–3+ years of experience in technical support, help desk, NOC, or operations roles
Hands-on experience with Linux/Ubuntu, command-line usage, and system diagnostics
Strong understanding of networking fundamentals (IP, ports, VLANs, VPNs, firewalls, SSH)
Experience troubleshooting servers, applications, logs, and basic databases (MongoDB or equivalent)
Experience supporting SaaS platforms and/or IoT devices; exposure to IP cameras or networked hardware is a plus
Basic scripting or automation skills (Python, Bash, or Node.js) to automate repetitive tasks
Familiarity with ticketing systems such as Zendesk or Jira
Strong problem-solving skills, attention to detail, and ability to follow and improve troubleshooting runbooks
Clear written and verbal communication skills in English
Calm, methodical approach to handling production incidents
Ability to participate in on-call rotations with reliable internet and power

Candidatura rápida

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it support vagas para: belo horizonte, mg

Technical Support Software Engineer

Suporte técnico de Campo (IPATINGA/MG)

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Eu quero receber o alerta de vagas mais recentes de it support para belo horizonte, mg

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