18 melhores vagas de full stack developer para guarulhos, sp (Contratando agora!)

Workplace Quality and Automation Manager
Lenovo —São Paulo, SP
- Azure
- DevOps
- Inglês
Partner Sales Manager, Google Workspace
Google —São Paulo, SP
- CRM software
- Gestão
- Vendas
Há 3 dias
Global E-Commerce Director - Motorola
Lenovo —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Graduação
Há 6 dias
Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)
Google —São Paulo, SP
- Gestão
- Inglês
- Graduação
Gerente deMarketing B2B, Brasil
Lenovo —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Vendas
Enterprise Account Executive
Belvo —São Paulo, SP
- Tempo integral
- Home Office
- CRM software
- Vendas
- Salesforce
Business Development Manager - Retail Partnerships
Lenovo —São Paulo, SP
- Tempo integral
- Vendas
- Inglês
- Desenvolvimento de negócios
Training Analyst
Lenovo —São Paulo, SP
- Tempo integral
- TI
- Inteligência artificial
Service Desk Team Leader
Lenovo —São Paulo, SP
- Tempo integral
- Experiência como Motorista
- TI
- Inteligência artificial
Account Executive Toppie, Brazil
Topsort —São Paulo, SP
- Vendas
- Inglês
- Mestrado
LA Truscale Channel Business Development Senior Manager
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Vendas
- Inglês
Field Sales Representative, Healthcare (English, Portuguese)
Google —São Paulo, SP
- Gestão
- Inglês
- Banco de Dados
Gerente de Serviços Sr
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- PMP
- Atendimento ao Cliente
Customer Success Manager
Wise Australia Investments —São Paulo, SP
- Gestão
- PMP
- Inglês
Há 9 dias
HR Partner
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- PMP
- Graduação
Há 6 dias
Senior Software Engineer - Full Stack
Serasa —São Paulo, SP
- Tempo integral
- Ciência da Computação
- Inglês
- Banco de Dados
2 h
Manager, Customer Success - LATAM (Portuguese-speaking)
Datadog —São Paulo, SP
- Gestão
- Inteligência artificial
Candidatura rápida
1 h
Vaga Afirmativa para Pessoas com Deficiência/ Affirmative Job Posting Solution Engineer - Data
Microsoft —São Paulo, SP
- Tempo integral
- Ciência da Computação
- Azure
- Ciência da Computação
5 h

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Workplace Quality and Automation Manager

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Qualificações

ITIL foundation
Azure
DevOps
Certificação AWS
Inglês
Google Cloud
Graduação
Controle de qualidade
ServiceNow
Inteligência artificial
Liderança
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

100016764

Career area:

Services

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Friday, March 6, 2026

Additional Locations:

Brazil

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

English resume is required for consideration

Position Overview

The Workplace Quality and Automation Manager plays a pivotal role in driving operational excellence across service delivery. This position ensures that all operational and self-service procedures are supported through robust knowledge content, chatbots, and generative AI capabilities. By empowering workplace analysts with accurate, automated procedures, this role enhances efficiency, accelerates issue resolution, and elevates the overall quality of end-user support.

Key Responsibilities

Lead and manage quality assurance and automation development initiatives across Workplace Services.
Develop, implement, and continuously improve quality processes, standards, and metrics to ensure consistent service excellence.
Create, manage, and maintain knowledge base content and documentation throughout its lifecycle, ensuring accessibility and accuracy.
Design and execute automation use cases leveraging industry-leading tools and generative AI technologies.
Develop and refine GenAI prompts and models to enhance self-service capabilities and support “shift-left” initiatives.
Analyze logs and performance data from Windows, Linux, and macOS environments to identify automation and remediation opportunities.
Collaborate with cross-functional teams to perform root cause analyses and design automated solutions or procedural improvements.
Provide regular quality and trend reports to Service Delivery Managers and team leaders.
Support C-SAT programs and continuous improvement initiatives to better align with customer needs and expectations.
Partner with training teams to enhance technical and communication materials based on quality insights.
Contribute to the deployment of IVR systems, ITSM platforms, and Digital Employee Experience (DEX) tools.

Key Competencies and Skills

5+ years of experience in Quality Control and Automation development within workplace or managed services environments.
Proven experience implementing Generative AI automation for technical operations in large-scale organizations.
Strong analytical mindset with hands-on experience in ITIL/ITSM disciplines.
Technical proficiency across end-user computing environments (Windows, Linux, macOS).
Excellent written and verbal communication skills with the ability to craft clear, user-centric technical content.
Demonstrated leadership, team collaboration, and stakeholder management skills.
High attention to detail with a structured, proactive, and results-oriented approach.
Ability to manage multiple priorities, meet deadlines, and work effectively under pressure.
Experience with:
- ITSM platforms (e.g., ServiceNow)
- IVR systems (e.g., NICE)
- DEX tools (e.g., Nexthink, Systrack)
- Data Engineering and DevOps environments
Familiarity with ISO 9001, ISO 27001, and ISO 20000 standards.
Advanced English fluency required.

Qualifications

Bachelor’s degree in Information Technology, Engineering, or a Business-related discipline.
ITIL Foundations Certification required.
Desirable certifications include:
- ServiceNow AI Platform / Customer Service Management
- DEX platforms (Nexthink, Systrack)
- Generative AI (NVIDIA Certified Associate, AWS AI Practitioner, Databricks GenAI Engineer, or Google Cloud GenAI)
- DevOps Foundations (Certiprof, Azure, AWS, or Google)

Additional Locations:

Brazil

Brazil

Candidate-se Agora

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full stack developer vagas para: guarulhos, sp

Workplace Quality and Automation Manager

Partner Sales Manager, Google Workspace

Global E-Commerce Director - Motorola

Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)

Gerente deMarketing B2B, Brasil

Enterprise Account Executive

Business Development Manager - Retail Partnerships

Training Analyst

Service Desk Team Leader

Account Executive Toppie, Brazil

LA Truscale Channel Business Development Senior Manager

Field Sales Representative, Healthcare (English, Portuguese)

Gerente de Serviços Sr

Customer Success Manager

HR Partner

Senior Software Engineer - Full Stack

Manager, Customer Success - LATAM (Portuguese-speaking)

Vaga Afirmativa para Pessoas com Deficiência/ Affirmative Job Posting Solution Engineer - Data

More jobs to discover

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General Information

Why Work at Lenovo

Description and Requirements

English resume is required for consideration

Position Overview

Key Responsibilities

Key Competencies and Skills

Qualifications

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