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Asset Delivery and Return Lead

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral

Qualificações

ITIL foundation
Gestão
Inglês
Forecasting
ServiceNow
Inteligência artificial
Liderança
Intune

Descrição completa da vaga

General Information

Req #

WD00100423

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Monday, June 8, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Overview

The Hardware Asset Management (HAM) Team Leader is responsible for leading a team of Asset Management Analysts and ensuring the accuracy, governance, and lifecycle integrity of all hardware asset data.

This role oversees asset-related projects, service processes, equipment lifecycle activities, and system data management to maintain high-quality, compliant asset records.

Key Responsibilities

Lead and supervise the Asset Management team delivering HAM services
Oversee projects, service processes, and asset movements to ensure data accuracy within asset management systems
Manage the registration and lifecycle tracking of IT hardware (desktops, notebooks, VDIs, monitors)
Govern equipment disposal and ensure accurate inventory write-offs in administrative systems
Proactively identify and correct data inconsistencies; support users with inventory-related inquiries
Coordinate hardware collection, reuse, and full lifecycle management (HLCM), including reporting and KPI tracking
Manage leasing contracts and support hardware refresh programs
Prepare reporting for internal Lenovo and customer meetings
Act as an escalation point for customer satisfaction issues
Participate in regular customer meetings
Partner with the Service Delivery Manager on HR responsibilities including hiring, onboarding, training, and performance management
Develop and execute team training and development plans, ensuring ongoing skill and certification updates
Manage resource allocation, forecasting, absenteeism, and turnover

Key Competencies

Strong written and verbal communication skills, with the ability to engage stakeholders at all levels including senior leadership and CIOs
Ability to manage multiple priorities in a fast-paced environment while balancing customer and business needs
Experience with ITSM tools (ServiceNow preferred)
Experience with CMDB systems (ServiceNow preferred)
Experience with Flexera or similar asset management tools
Familiarity with Microsoft SCCM and Intune (preferred)
Working knowledge of ITIL/ITSM methodologies and best practices
Professional fluency in English

Qualifications & Experience

Experience:
- Minimum of 5 years in a team lead or management role within an internal or outsourced IT operations environment
Education:
- Diploma or Degree in IT, Business, or a related discipline
Certifications (Preferred):
- ITIL Foundation
- IAITAM Certification

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

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General Information

Why Work at Lenovo

Description and Requirements

Position Overview

Key Responsibilities

Key Competencies

Qualifications & Experience

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