Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We are looking for people who can help us deliver the best market experience, aligned with the level of service excellence expected by our customers. A digital mindset, agility, ownership attitude, and data-driven thinking are key skills to achieve this level of excellence. Engagement, accountability, and flexibility are also essential. Join this high-performing team and help us further enhance our customer satisfaction.
Your new team:
Service Operations (SO) is part of TTI. Every day, we deliver operational excellence to our customers through smart logistics solutions. Our mission is to develop, manage, and optimize the aftersales supply chain for all Volvo Group brands, ensuring our customers’ success in a sustainable way.
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Identify solutions and monitor Volvo customer orders to handle emergency requests;
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Perform delivery follow-up routines, including updating order status;
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Negotiate lead times with suppliers to meet customer needs as quickly as possible;
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Propose solutions to automate processes and analytical routines;
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Execute controls using visualization tools (Power BI);
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Perform data analysis and act according to customer needs using the Lean methodology (VPS);
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Deliver training to the dealer network, both online and occasionally in person.
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Education: Degree or in progress in Business Administration, Logistics, International Business, Industrial Engineering, or related fields;
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Knowledge of supply chain/logistics (e.g., lead time management, supplier relationship and negotiation);
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Experience with data visualization tools (Power BI, advanced Excel, etc.);
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Advanced/Fluent English;
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Spanish is a plus;
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Strong communication and negotiation skills;
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Continuous improvement mindset;
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Proactivity, curiosity, and ownership attitude;
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Commitment to deadlines and delivering high-quality results.
At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.
We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.
