At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
As a Trust & Risk Operations Analyst, you'll help protect the integrity of our platform and the people and businesses who rely on it. In this role, you'll monitor activity for potential fraud, abuse, and trust concerns, investigate high-risk cases, and support thoughtful, scalable processes that keep our marketplace safe, reliable, and easy to use.
- Monitor transactions, behavioral signals, and platform activity for potential fraud, abuse, or trust concerns
- Triage alerts and flag high-risk cases for escalation
- Conduct investigations using internal systems, transaction histories, and external tools
- Document findings, maintain case records, and follow established workflows and SLAs
- Assist in refining operational processes, creating repeatable workflows and maintaining compliance with internal policies
- Support cross-functional initiatives with Customer Experience, Product, and Risk teams
- 1–3 years of experience in fraud prevention, risk management, or trust & safety
- Strong attention to detail and analytical skills
- Familiarity with payment platforms and methods (e.g., Stripe, ACH, card networks)
- Basic SQL or Excel proficiency for data analysis
- Strong communication skills for reporting and cross-team collaboration
Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
