19 melhores vagas de full stack developer para interlagos, sp (Contratando agora!)

Service Delivery Manager
Lenovo —São Paulo, SP
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Senior Manager, AI Engineering
Bain & Co. —São Paulo, SP
- Tempo integral
- Design de Sistema
- Inglês
- Banco de Dados
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Há 10 dias
Senior Solutions Architect (Pre-Sales)
MongoDB —São Paulo, SP
- Azure
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- DevOps
Marketing Growth Manager | Monee
Shopee —São Paulo, SP
- CRM software
- Microsoft Excel
- Inglês
Senior Engineer, Warehouse Management System
Levi Strauss & Co. —São Paulo, SP
- Meio período
- Microsoft Excel
- Gestão
- Ciência da Computação
Candidatura rápida
Há 14 dias
Senior Software Engineer, Search Content Platform
Google —São Paulo, SP
- Ciência da Computação
- Doutorado
- Ciência da Computação
Há 13 dias
Network Security Engineer
Thales —São Bernardo do Campo, SP
- Tempo integral
- Azure
- Ciência da Computação
- Inglês
Gerente de Serviços Sr
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- PMP
- Atendimento ao Cliente
Há 10 dias
Principal Data and AI Architect
Salesforce —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Ciência da Computação
Billing Specialist, gTech Ads Customer Experience (English)
Google —São Paulo, SP
- Gestão
- Inglês
- Graduação
Account Executive Toppie, Brazil
Topsort —São Paulo, SP
- Vendas
- Inglês
- Mestrado
Key Account Executive (English)
Google —São Paulo, SP
- Gestão
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- Inglês
Há 2 dias
Policy Specialist, gTech Ads Customer Experience (English)
Google —São Paulo, SP
- Gestão
- PMP
- Inglês
Gerente deMarketing B2B, Brasil
Lenovo —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Vendas
Há 6 dias
Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)
Google —São Paulo, SP
- Gestão
- Inglês
- Graduação
14 h
Director, Sales Operations
Eurasia Group —São Paulo, SP
- Tempo integral
- CRM software
- Microsoft Excel
- Oracle
Candidatura rápida
Enterprise Sales – Sell-Side Trading, Risk and Valuation Solutions – LATAM
Bloomberg —São Paulo, SP
- Vendas
- Inglês
- APIs
Enterprise Account Executive
Belvo —São Paulo, SP
- Tempo integral
- CRM software
- Vendas
- Salesforce
LA Truscale Channel Business Development Senior Manager
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Vendas
- Inglês
Há 10 dias

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Service Delivery Manager

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Qualificações

ITIL foundation
Gestão
PMP
Inglês
Graduação
Gestão de Equipe
Forecasting
Scrum
Certificação Scrum Master
Inteligência artificial
Liderança
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

100016761

Career area:

Services

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Friday, March 6, 2026

Additional Locations:

Brazil

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

English resume is required for consideration

Position Overview

The Service Delivery Manager (SDM) is a customer-facing leader responsible for ensuring the consistent, high-quality delivery of Lenovo Workplace Services. Acting as the first line of management for service team leaders and coordinators, the SDM ensures that operations run efficiently, service levels are met, and customer satisfaction remains high.

This role bridges customer expectations, operational delivery, and continuous improvement, driving service excellence in a cost-effective and scalable manner.

Key Responsibilities

Client Relationship Management

Support the Senior Service Delivery Manager in maintaining and growing strong customer relationships.

Lead customer communication through regular meetings, daily/weekly/monthly reviews, and proactive engagement.

Manage escalations effectively and ensure rapid resolution of service-impacting issues.

Partner with clients to understand business goals and ensure service alignment with their needs.

Service Management

Oversee the delivery of all end-user workplace services, ensuring high availability, performance, and compliance.

Own and manage ITIL/ITSM processes, ensuring accuracy in reporting, process adherence, and ongoing improvement.

Take full ownership of the escalation process, including managing major incidents, coordinating resolution efforts, and conducting post-incident reviews.

Ensure service delivery methodologies and standard operating procedures are well-defined, documented, and followed.

Monitor service performance metrics, drive root cause analysis, and implement improvement actions.

Participate in and lead internal, customer, and third-party service review meetings focused on performance, quality, and optimization.

Identify opportunities to reduce operational costs while maintaining or improving service quality.

Leadership and Team Management

Lead, motivate, and support service team leaders and coordinators to ensure consistent, high-quality service delivery.

Build a positive team culture that promotes collaboration, accountability, and professional growth.

Conduct regular performance reviews, mentoring, and coaching to develop talent within the team.

Manage workforce planning, forecasting, and scheduling to ensure adequate service coverage.

Promote clear communication, proactive problem-solving, and operational discipline across the team.

Performance, Quality, and Improvement

Serve as an ambassador for IT service excellence, ensuring strong communication and alignment across business units.

Develop and execute Service Improvement Plans (SIPs) and ensure timely follow-through on all agreed actions.

Ensure accurate, transparent reporting on service metrics, SLAs, and overall performance.

Drive continuous improvement initiatives that enhance service reliability, efficiency, and customer satisfaction.

Key Competencies and Skills

5–8 years of experience leading workplace or end-user services such as Service Desk, Field Services, or Asset Management.

Proven experience managing both internal and third-party service delivery teams.

Strong understanding of ITIL/ITSM disciplines and operational best practices.

Demonstrated leadership and team management skills in a high-performance environment.

Excellent communication, customer engagement, and problem-solving skills.

Ability to work effectively under pressure and manage competing priorities.

Strong analytical and organizational abilities with a focus on results and continuous improvement.

Familiarity with industry standards such as ISO 9001, ISO 20000, HDI, Scrum, COBIT, and Lean Six Sigma.

Advanced English fluency required.

Qualifications

Bachelor’s degree in Information Technology, Engineering, or a Business-related discipline.

ITIL Foundations Certification required.

Preferred certifications: Microsoft Certified, PMP, or Scrum Master.