13 melhores vagas de stack developer para interlagos, sp (Contratando agora!)

Service Desk Team Leader
Lenovo —São Paulo, SP
- Tempo integral
- Experiência como Motorista
- TI
- Inteligência artificial
3 h
Specialist, Customer Success Operations & Enablement
Mastercard —São Paulo, SP
- Tempo integral
- Salesforce
- Inglês
- Graduação
DevOps Engineer (São Paulo, Brazil)
Novibet —São Paulo, SP
- Tempo integral
- Modelo Híbrido
- Azure
- Gestão
- DevOps
Candidatura rápida
Especialista de Engenharia de Dados - Afirmativa para pessoas com deficiência
Serasa Experian —São Paulo, SP
- Tempo integral
- Home Office
- Banco de Dados
- APIs
- Habilidade de Comunicação
Candidatura rápida
Senior Site Reliability Engineer
Braze —São Paulo, SP
- Bar
- DevOps
- Banco de Dados
Candidatura rápida
Há 7 dias
Account Executive Toppie, Brazil
Topsort —São Paulo, SP
- Vendas
- Inglês
- Mestrado
Policy Specialist, gTech Ads Customer Experience (English)
Google —São Paulo, SP
- Gestão
- PMP
- Inglês
Enterprise Sales – Sell-Side Trading, Risk and Valuation Solutions – LATAM
Bloomberg —São Paulo, SP
- Vendas
- Inglês
- APIs
Há 13 dias
Director, Sales Operations
Eurasia Group —São Paulo, SP
- Tempo integral
- CRM software
- Microsoft Excel
- Oracle
Candidatura rápida
Key Account Executive (English)
Google —São Paulo, SP
- Gestão
- Vendas
- Inglês
14 h
Field Sales Representative I, Enterprise Greenfield, Google Cloud
Google —São Paulo, SP
- Gestão
- Inglês
- Graduação
Há 6 dias
Enterprise Account Executive
Belvo —São Paulo, SP
- Tempo integral
- CRM software
- Vendas
- Salesforce
LA Truscale Channel Business Development Senior Manager
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Vendas
- Inglês
Há 9 dias

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Service Desk Team Leader

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 3 horas

Qualificações

ITIL foundation
Experiência como Motorista
Certificação HDI
Suporte de TI
Forecasting
ServiceNow
TI
Inteligência artificial
Liderança
Habilidade de Comunicação

Descrição completa da vaga

General Information

Req #

WD00100424

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

About the Team

Lenovo Workplace Services acts as the single point of contact (SPOC) for end-user managed services, delivering comprehensive IT support. The team operates in close alignment with customer IT environments, providing end-to-end support both locally and remotely.

Role Overview

The Service Desk Team Leader is responsible for leading a team of Service Desk Analysts, ensuring high-quality incident and request management for Lenovo’s customers. This role is accountable for team performance, service delivery against SLAs, and driving a strong customer experience.

Key Responsibilities

Monitor inbound communication channels (phone, email, chat) and allocate resources to meet SLAs
Oversee escalation queues to ensure timely response and resolution
Track and analyze team performance metrics and prepare reporting for internal and customer reviews
Act as an escalation point for customer satisfaction issues
Own and maintain the team knowledge base, ensuring accuracy and relevance
Participate in regular customer meetings
Partner with the Service Delivery Manager on hiring, onboarding, and performance management
Develop and execute training and development plans for team members
Manage workforce planning, including absenteeism, turnover, and resource forecasting

Key Skills & Competencies

Strong customer communication skills, both verbal and written, across all organizational levels
Ability to engage effectively with senior leadership, including executives and CIO-level stakeholders
Proven ability to multitask and perform under pressure while balancing customer and business priorities
Experience with ITSM tools (ServiceNow preferred)
Solid understanding of ITIL/ITSM methodologies and best practices
Professional fluency in English

Qualifications & Experience

5+ years of experience in a service desk environment, including leadership experience
Degree or diploma in IT, business, or a related discipline
ITIL Foundation certification
Technical certifications (e.g., Microsoft Certified, CompTIA A+)

Desirable:

Help Desk Institute (HDI) certifications (e.g., HDI Desktop Advanced Support Technician, HDI Support Center Analyst)

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

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stack developer vagas para: interlagos, sp

Service Desk Team Leader

Specialist, Customer Success Operations & Enablement

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Especialista de Engenharia de Dados - Afirmativa para pessoas com deficiência

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Account Executive Toppie, Brazil

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Director, Sales Operations

Key Account Executive (English)

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Enterprise Account Executive

LA Truscale Channel Business Development Senior Manager

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General Information

Why Work at Lenovo

Description and Requirements

About the Team

Role Overview

Key Responsibilities

Key Skills & Competencies

Qualifications & Experience

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