- Department / Division : Operations Dept / Finance & Operations Division
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Country / Location: Japan / Chiba
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Reporting to : Manager, Import
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Dotted Line: none
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None Number of reports : None / Indirect: none
Job Mission:
Facilitate efficient import and export operations for CHANEL products and materials by managing logistics, supporting systems, and collaborating across teams.
Key Responsibilities:
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Arrangement and management of import/export operations for CHANEL products, promotional items, and other special request goods
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Daily data entry and operations using the ERP system (Microsoft AX)
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Training and support for temporary staff within the team
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Handling troubles such as damage or mis-deliveries during international transportation
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Application to the Ministry of Economy, Trade and Industry for leather shoe tariff quotas and progress management of their use
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Coordination and collaboration with Global Logistics team (re-invoice processing, handling international transportation issues, promoting transport efficiency, reporting, and participation in various projects)
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Support for import/export of goods used in business department events and campaigns (including ATA Carnet operations)
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Coordination with freight forwarders (management of transportation services, conducting regular business reviews, management of EU-Japan EPA application)
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Coordination with IT department and external system integrators, involving IT projects, and system maintenance/management (including RPA)
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Participation in global freight forwarder bidding projects (every 5 years)
Key Requirements:
Academic / Professional Qualifications
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University graduates preferred
Work Experience
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More than 5 years of practical experience in trade operations (including at least 2 years of leadership experience)
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Experience in data entry and operations using ERP systems
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Experience in labor management, work guidance, and training of temporary staff
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Native level Japanese and business level or higher English proficiency (reading, writing, conversation)
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Experience participating in global projects
Preferred Experience
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Trade operation experience in luxury brands, fashion, or cosmetics industries
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User experience with IT systems (including requirements definition and communication with external system integrators)
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Experience as a team leader
Required Competencies
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Strategic thinking and analytical skills
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Decision-making, negotiation, and coordination skills
