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LA Storage TAM

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 2 dias

Qualificações

Gestão
Atendimento ao Cliente
Capacidade Analítica
Gestão de Conflitos
Inteligência artificial
Liderança

Descrição completa da vaga

General Information

Req #

WD00100043

Career area:

Services

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The TAM acts as a single point of contact for service issues ensuring responsiveness and resolution. Utilizing the feedback from the account and knowledge built, the TAM works existing processes to improve efficiency, quality and reduce cost of service delivery, setting up new processes as needed. The TAM closely monitors service activity and performance to the service level KPI’s, escalating issues to appropriate teams and service providers. Developing and presenting analysis / results for the service metrics internally and externally on the timeline required (weekly/monthly/quarterly). The TAM must be comfortable dealing with all levels of customer representatives as well as all levels of Sales and Services leadership within Lenovo. The TAM will be an active advocate for our Customers’ services needs within the business.

TAM responsibilities will include but not be limited to the following:

Relationship/Escalation Management – Act as the customer advocate
Prevention – Develops and coordinates proactive support initiatives
Optimization – Leads continuous improvement activities
Support – Leads complex service delivery processes and navigates contractual support service deliverables
Collaboration - Compiles, analyzes and interprets statistical data and trends

Description of Responsibilities:

Meet demanding customers / meet high expectations
Act as single point of contact for operational issues in a cross-functional matrix environment.
Coordinate technical issues and customer needs.
Coordinate and conduct weekly conference calls to provide status reports to customer (high level executives).
Create and present quarterly reports to customers with analysis of customer’s support needs.
Write processes and procedures for customized support services.
Act as business driver to improve customer’s and internal operations.
Provide customers with updates on hot or escalated issues.
Project manage customer facing projects and internal advanced service improvements.
Interact with customers and then go back to internal teams and prioritize service and analyze how the issue can be resolved
Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal personnel.
Understand customer’s internal business functions and culture.
Identify, build and maintain relationships with customer’s internal management.
Lead continual improvement strategies to optimize customer’s perceptions of service and support.
Understand customer’s business, vertical market trends, financial complexities and monetary flow.

Position Requirements

4-6 years of Customer Success Role / support manager/ Business Analyst Experience
Presentation Experience to executives
Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge.
2+ years Data analyzing data trends and making suggestions for performance improvements
Mid-High level in Excel (pivot tables, reporting, organizing Data, spreadsheet )
Proven critical thinking, proactive-reactive, take initiatives and decision-making skills
External / Internal Customer facing experience
- Customer Service
- Conflict Management
- Analytical and Trend analysis
Communication/Presentation

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

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LA Storage TAM

Training Analyst

Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)

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General Information

Why Work at Lenovo

Description and Requirements

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