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Reporting and Data management Analyst

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 1 dia

Qualificações

ITIL foundation
Power BI
Gestão
Tableau
Gestão de Dados
Melhoria Contínua
Data analytics
TI
Inteligência artificial
Habilidade de Comunicação

Descrição completa da vaga

General Information

Req #

WD00100400

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Overview

This role is responsible for ensuring service performance, governance, and compliance through effective data management, reporting, and control frameworks. The position enables data-driven decision-making, supports risk mitigation, and drives continuous service improvement.

Key Responsibilities

Collect, consolidate, and manage operational data from multiple sources to ensure accuracy and consistency
Monitor and report on service performance against SLAs, OLAs, KPIs, and other operational metrics
Develop and maintain dashboards, reports, and data models to support operational and executive decision-making
Implement data quality controls and governance practices
Analyze data to identify trends, anomalies, and improvement opportunities
Support audit and compliance activities with accurate reporting and documentation
Partner with Service Desk and ITSM teams (Incident, Problem, Change, Knowledge) to ensure data integrity
Maintain documentation of data sources, methodologies, and governance standards
Produce regular and ad-hoc reports for stakeholders
Support root cause analysis (RCA) through data insights
Identify opportunities for reporting automation and standardization
Ensure reporting aligns with contractual and organizational requirements
Serve as a point of contact for data-related inquiries

Key Skills and Competencies

Strong communication skills (written and verbal)
Advanced analytical and data interpretation abilities
Experience with reporting and visualization tools (Power BI, Excel, Tableau)
Understanding of ITIL/ITSM processes and service performance metrics
Knowledge of data governance and data quality practices
Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma)
Understanding of service desk and end-user computing environments
Ability to influence stakeholders through data-driven insights

Qualifications and Experience

3–5 years of experience in IT service operations, reporting, or data analysis
Experience with performance reporting frameworks and data management practices
Degree or diploma in IT, business, or a related field
ITIL Foundation certification (preferred)

Additional preferred qualifications:

Background in data analytics or business intelligence
Experience with automation and reporting tools
Exposure to customer experience-focused environments

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

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Reporting and Data management Analyst

Service Desk Team Leader

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General Information

Why Work at Lenovo

Description and Requirements

Role Overview

Key Responsibilities

Key Skills and Competencies

Qualifications and Experience

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