17 melhores vagas de product support para paraná (Contratando agora!)

Ombudsman Assistant
EBANX —Curitiba, PR
- Turno de 8 horas
- Microsoft Excel
- Gestão
- Atendimento ao Cliente
Há 4 dias
Specialist, Actuarial & Risk
Volvo Group —Curitiba, PR
- Inglês
- SQL
- Desenvolvimento de negócios
Há 7 dias
Software Engineer, Data Infrastructure & Acquisition - Curitiba, Brazil
Speechify —Curitiba, PR
- Home Office
- Doutorado
- Ciência da Computação
- Desenvolvimento de Software
Há 3 dias
Operational Manager, Insurance
Volvo Group —Curitiba, PR
- Gestão
- Inglês
- Graduação
Há 7 dias
Sales & Account Manager
National Healthcare Solutions Group LLC —Paraná
- Tempo integral
- Home Office
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Há 5 dias
Associate Field Test Engineer RT/AET/PVT
Volvo Group —Curitiba, PR
- Inglês
- Melhoria Contínua
Há 6 dias
Global Senior HRBP - Brazil
Syensqo —Curitiba, PR
- Home Office
- PMP
- Inglês
- Experiência como Motorista
Candidatura rápida
Há 7 dias
Senior Software Engineer, Core Experiences - Curitiba, Brazil
Speechify —Curitiba, PR
- Home Office
- Java
- Inteligência artificial
Há 9 dias
GDS Consulting-Middleware Solutions-Senior Kotlin Multiplatform Mobile Developer 2
EY —Colombo, PR
- Java
- APIs
- Inteligência artificial
Há 7 dias
Pessoa UX Designer Sênior
Volkswagen do Brasil —Curitiba, PR
- Modelo Híbrido
- Inglês
- Pesquisa
- Escritório
- Estacionamento gratuito
- Assistência médica
Há 1 dia
Information Security Governance Manager
EBANX —Curitiba, PR
- Turno de 8 horas
- Azure
- Inglês
- Machine Learning
Há 6 dias
Director of GTM Systems & Revenue Technology — Salesforce, HubSpot & AI (100% Remote)
Docplanner —Curitiba, PR
- Tempo integral
- Home Office
- CRM software
- Salesforce
- APIs
Candidatura rápida
Há 4 dias
Senior Software Engineer, Windows/Desktop Applications - Curitiba, Brazil
Speechify —Curitiba, PR
- Home Office
- Doutorado
- C++
- Mentoria
Há 9 dias
Specialist Simulation & Analysis Engineer
Volvo Group —Curitiba, PR
- Inglês
- Mestrado
- Graduação
20 h
SAP Order-to-Cash (OTC) System Analyst
ExxonMobil —Curitiba, PR
- Inglês
- Graduação
- Agile
- Seguro de vida
Há 7 dias
Desk Side Support Engineer (4 hours per day)
NSC Global —São José dos Pinhais, PR
- Tempo integral
- CRM software
- Atendimento ao Cliente
- Inglês
4 h
Principal, Payments Performance & Analytics
ABC Fitness —Paraná
- Home Office
- Microsoft Powerpoint
- Microsoft Excel
- Inglês
- Trabalho remoto
Candidatura rápida
10 h

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Ombudsman Assistant

EBANX -
Curitiba, PR

Candidate-se Agora

Detalhes da vaga

Há 4 dias

Benefícios

Auxílio-creche

Qualificações

Microsoft Excel
Gestão
Atendimento ao Cliente
Inglês
Microsoft Office
Competências organizacionais
Serviços Financeiros
Habilidade de Comunicação

Descrição completa da vaga

About EBANX

At EBANX, we believe barriers are meant to be broken. We started our journey in Curitiba, Brazil, and today we are a global company operating in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg.

Our team of over 700 Ebankers around the world connects companies such as Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets, creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to provide global access for everyone. We are guided by our #TamoJunto culture, which is built on four core pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock the World.

If you want to be part of a fast-growing global company that is shaping the future of digital payments, EBANX is the place for you.

What You'll Do

Receive, register, classify, and track customer complaints, requests, and feedback submitted to the Ombudsman Office;
Conduct preliminary analyses of cases, requesting information from the responsible departments when necessary;
Monitor regulatory deadlines and ensure timely responses;
Prepare clear, objective responses in compliance with internal policies and regulatory requirements;
Support the preparation of management reports and Ombudsman performance indicators;
Assist in monitoring complaints submitted to regulatory agencies and external platforms;
Maintain updated records and controls of customer cases and actions taken;
Contribute to the identification of root causes and opportunities for improvement in the institution's processes and products;
Support internal and external audits related to Ombudsman activities;
Ensure compliance with Central Bank regulations and other applicable requirements.

What You Need to Shine in This Role

Previous experience in Customer Service, Ombudsman, Customer Support (SAC), Compliance, or related areas is considered a plus;
Proficiency in Microsoft Office Suite, especially Excel;
Strong written and verbal communication skills;
Excellent organizational skills, attention to detail, and analytical abilities.

Additional Qualifications That Will Set You Apart

Knowledge of regulations applicable to Ombudsman Offices of institutions regulated by the Central Bank of Brazil (BCB Resolution No. 28);
Experience with complaint management systems and performance indicators;
Previous experience in the financial services or payments industry.

What EBANX Offers

WAVES Program

Annual bonus based on company performance and results.

Meal Allowance

Flexible benefit card for meal and food expenses.

EBANX Education

Financial support for undergraduate, postgraduate, and MBA programs to help you grow professionally.

EBANX Skills

Dedicated budget for workshops, courses, and certifications, encouraging continuous learning and development.

Language Classes

Spanish, English, and Portuguese lessons to support your personal and professional growth.

EBANX Health

Comprehensive medical and dental coverage fully paid for employees, plus subsidized coverage for dependents.

EBANX Family

Childcare assistance, extended parental leave for caregivers, and support programs for expecting parents and children.

Life Insurance

100% employer-paid life insurance coverage.

Transportation Benefit

Parking allowance or public transportation voucher, according to your needs.

EBANX Flexible

A special day off on your birthday, semi-flexible working hours (8 hours per day, Monday through Friday), and a year-end company shutdown between Christmas and New Year's without impacting your vacation balance.

EBANX Play

Well-being program including access to Wellhub, eSports initiatives, and partnerships with SESC.

Blue Club

Exclusive discounts at bakeries, restaurants, retail stores, educational programs, and much more.

Learn more about #ebanxlife on LinkedIn and Instagram and discover what it's like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

Candidate-se Agora

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