At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com
We are seeking an experienced Server Infrastructure Administrator to support the technology initiatives of the IT Infrastructure team at Keywords. The administrator will be responsible for follow-the-sun delivery and support of related services, managing both Windows and Linux server environments (with Linux comprising roughly 30% of the scope), providing prompt reaction on all server and cloud infrastructure incidents as 2nd line support, and cooperating with other infrastructure teams for resolution.
Main Responsibilities
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Ensure that all escalated incidents are handled within SLAs.
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Act as expert support for Windows and Linux server related incidents, managing daily tasks and workflows efficiently within ServiceNow (SN).
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Manage problem resolution with third-party vendors and participate in Problem management processes.
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Support company server infrastructure (Windows and 30% Linux) on-premise and in a Cloud.
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Provide operational administration for highly available server landscapes, including storage servers and server hardware lifecycle management (specifically Dell, HP, and Synology NAS).
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Support MS Active Directory, design Group Policies (GPO), and manage DHCP and DNS services.
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Deliver new services according to business requirements.
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Participate in and lead server infrastructure projects, ensuring that existing studios are brought to the latest infrastructure standards. Provide administration for virtualization environments (VMware and Hyper-V).
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Administer, maintain, and optimize version control and CI/CD infrastructure, specifically Perforce servers, GitLab, and Jenkins, ensuring high availability for development teams.
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Implement infrastructure automation and configuration management using Ansible to streamline server provisioning and routine maintenance tasks.
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Identify opportunities for process improvement and efficiency enhancements.
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Create and maintain technical documentation on all system designs, configurations, and troubleshooting procedures.
Requirements
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Bachelor's degree in a relevant technical field or equivalent experience.
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Strong technical background with 4+ years' experience in Server Infrastructure administration (Windows and Linux).
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Very strong technical knowledge of the Microsoft Stack, Active Directory, GPOs, DHCP, DNS, as well as virtualization platforms (VMware, Hyper-V).
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Solid understanding of Linux server administration (approx. 30% of the role): Familiarity with major distributions (e.g., Ubuntu, RHEL), basic Bash or Python scripting, and command-line troubleshooting.
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Hands-on experience with server hardware provisioning and out-of-band management (Dell iDRAC, HP iLO).
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Strong technical knowledge of storage architectures (SAN/NAS, specifically Synology) and network storage protocols (iSCSI, NFS, SMB/CIFS).
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Practical experience with Data Backup and Disaster Recovery solutions, specifically Veeam and Commvault.
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Experience managing daily IT operations, incidents, and requests using ServiceNow (SN).
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Hands-on experience with infrastructure automation and configuration management tools, specifically Ansible.
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Experience administering and maintaining version control and CI/CD systems, with a strong focus on Perforce, GitLab, and Jenkins. Strong understanding of Infrastructure change management.
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Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
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Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements and identify/resolve complex IT infrastructure issues.
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Strong decision-making skills and an understanding of gaming industry dynamics and trends, with a passion for gaming.
To be considered for the position, please ensure your CV is submitted in English.
Benefits
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
Note to Recruitment Agencies
Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Brazil, Mexico
Area of Work: IT & Infosec
Service: Support Services
Employment Type: Full Time, Permanent
Working Pattern: Hybrid
