20 melhores vagas de stack developer para guarulhos, sp (Contratando agora!)

Knowledge Curation-Knowledge Manager
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Graduação
- TI
Há 4 dias
LA Storage TAM
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Atendimento ao Cliente
- Capacidade Analítica
Há 4 dias
Senior AI Engineer (AI Automation) - LATAM
TRM Labs —São Paulo, SP
- Tempo integral
- Home Office
- Bar
- JavaScript
- APIs
Candidatura rápida
Software Engineer, Early Career (For Women in Tech Candidates)
Google —São Paulo, SP
- Ciência da Computação
- Inglês
- Java
Senior Visual Designer
Lenovo —São Paulo, SP
- Tempo integral
- Inglês
- Graduação
- Inteligência artificial
Há 12 dias
Workplace Quality and Automation Manager
Lenovo —São Paulo, SP
- Azure
- DevOps
- Inglês
Service Desk Team Leader
Lenovo —São Paulo, SP
- Tempo integral
- Experiência como Motorista
- TI
- Inteligência artificial
Há 4 dias
Software Engineer (For Women in Tech Candidates)
Google —São Paulo, SP
- Doutorado
- Ciência da Computação
- Inglês
Senior Data Management Professional - Data Engineering - Data BNEF
Bloomberg —São Paulo, SP
- Gestão
- Ciência da Computação
- PMP
Senior Software Engineer (.NET, Angular & Agentic AI)
Oowlish —São Paulo, SP
- Home Office
- Azure
- Inglês
- Mentoria
- Trabalho remoto
Há 13 dias
Lead, AI Engineering
Bain & Co. —São Paulo, SP
- Tempo integral
- Azure
- Gestão
- Inglês
- Trabalho remoto
Candidatura rápida
Senior Startup Investor Manager, VC, AWS, Startups Investors Management
Amazon AWS Services Brazil Ltd —São Paulo, SP
- Tempo integral
- Bar
- Inglês
- Desenvolvimento de negócios
Há 13 dias
Lead DevOps Engineer
Playtech —São Paulo, SP
- Tempo integral
- Modelo Híbrido
- Ciência da Computação
- Gestão
- Ciência da Computação
Candidatura rápida
Manager , Data Science & AI
Pfizer —São Paulo, SP
- Tempo integral
- Gestão
- Java
- SQL
Há 4 dias
Deal Desk Analyst - São Paulo
Datadog —São Paulo, SP
- Microsoft Powerpoint
- Microsoft Word
- Vendas
Candidatura rápida
Marketing Growth Manager | Monee
Shopee —São Paulo, SP
- CRM software
- Microsoft Excel
- Inglês
Developer Relations P2P (100% remote)
Tether Operations Limited —São Paulo, SP
- Tempo integral
- Home Office
- Ciência da Computação
- Inglês
- Habilidades de Apresentação
Senior Software Engineer
WatchGuard Technologies, Inc. —São Paulo, SP
- Tempo integral
- Azure
- Ciência da Computação
- Banco de Dados
Candidatura rápida
Senior Site Reliability Engineer
Braze —São Paulo, SP
- Bar
- DevOps
- Banco de Dados
Candidatura rápida
Há 11 dias
Senior Data Engineer (Databricks, SQL)
Exadel Inc (Website) —São Paulo, SP
- Home Office
- Azure
- Inglês
- SQL

Eu quero receber o alerta de vagas mais recentes de stack developer para guarulhos, sp

Ao acessar sua conta, você concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Cookies e de Privacidade.

Knowledge Curation-Knowledge Manager

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 4 dias

Qualificações

ITIL foundation
Gestão
Graduação
TI
Inteligência artificial
Habilidade de Comunicação
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

WD00100409

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The Knowledge Management Senior Analyst is responsible for defining, maintaining, and continuously improving Knowledge Management within the Digital Workplace Solutions (DWS) environment.

This role ensures that accurate, relevant, and reusable knowledge is created and maintained to:

Improve first contact resolution
Reduce incident volumes
Increase service efficiency and customer satisfaction

Key Responsibilities

Govern the Service Desk Knowledge Management process
Ensure knowledge articles are accurate, current, and aligned with ITIL best practices
Promote knowledge reuse and self-service adoption
Support continuous service improvement through effective knowledge sharing
Collaborate closely with Incident, Problem, Change, and Service Desk teams

Day-to-Day Activities

Manage the knowledge management lifecycle in line with ITIL/ITSM best practices
Create, review, approve, publish, and maintain knowledge articles in the ITSM knowledge base
Define and enforce knowledge standards, templates, and processes
Partner with Service Desk and resolver teams to capture and document knowledge
Analyze incidents, requests, and problems to identify knowledge gaps
Monitor knowledge usage metrics (e.g., article effectiveness, reuse rates, feedback)
Identify and address outdated, duplicate, or low-value content
Develop and maintain SOPs and work instructions
Collaborate with Problem Management on known errors and workarounds
Work with Change Management to keep knowledge aligned with approved changes
Drive self-service and “shift-left” strategies through high-quality knowledge content
Escalate risks, gaps, and improvement opportunities in the knowledge process

Key Skills & Competencies

Strong written and verbal communication skills
Ability to translate technical content into user-friendly language
Solid understanding of ITIL processes, particularly Knowledge Management and Service Desk operations
Analytical skills to identify knowledge gaps from incident and request data
Working knowledge of enterprise IT environments (hardware, software)
High attention to detail and strong organizational skills
Ability to collaborate and influence across technical and non-technical teams

Qualifications & Experience

Experience

3–5 years of experience in Digital Workplace Services (internal or outsourced environments)

Education

Bachelor’s degree in an IT-related field, or
Technical high school diploma with additional IT certifications

Certifications

ITIL Foundation (required)
Knowledge-Centered Service (KCS) certification (preferred)
ISO 20000 Foundation (preferred)

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

Refine sua pesquisa

stack developer vagas para: guarulhos, sp

Knowledge Curation-Knowledge Manager

LA Storage TAM

Senior AI Engineer (AI Automation) - LATAM

Software Engineer, Early Career (For Women in Tech Candidates)

Senior Visual Designer

Workplace Quality and Automation Manager

Service Desk Team Leader

Software Engineer (For Women in Tech Candidates)

Senior Data Management Professional - Data Engineering - Data BNEF

Senior Software Engineer (.NET, Angular & Agentic AI)

Lead, AI Engineering

Senior Startup Investor Manager, VC, AWS, Startups Investors Management

Lead DevOps Engineer

Manager , Data Science & AI

Deal Desk Analyst - São Paulo

Marketing Growth Manager | Monee

Developer Relations P2P (100% remote)

Senior Software Engineer

Senior Site Reliability Engineer

Senior Data Engineer (Databricks, SQL)

Eu quero receber o alerta de vagas mais recentes de stack developer para guarulhos, sp

Related Searches

General Information

Why Work at Lenovo

Description and Requirements

Role Summary

Key Responsibilities

Day-to-Day Activities

Key Skills & Competencies

Qualifications & Experience

Ferramentas para candidatos

Ferramentas da empresa

Pesquisar

Mantenha o contato