20 melhores vagas de stack developer para tatuapé, sp (Contratando agora!)

Service Delivery Manager
Lenovo —São Paulo, SP
- Gestão
- PMP
- Inglês
Senior Software Engineer - Data Platform
Avra —São Paulo, SP
- Tempo integral
- Home Office
- Bar
- Machine Learning
- APIs
Há 5 dias
Developer Relations P2P (100% remote)
Tether Operations Limited —São Paulo, SP
- Tempo integral
- Home Office
- Ciência da Computação
- Inglês
- Habilidades de Apresentação
Manager , Data Science & AI
Pfizer —São Paulo, SP
- Tempo integral
- Gestão
- Java
- SQL
Há 4 dias
Deal Desk Analyst - São Paulo
Datadog —São Paulo, SP
- Microsoft Powerpoint
- Microsoft Word
- Vendas
Candidatura rápida
Senior Site Reliability Engineer
Braze —São Paulo, SP
- Bar
- DevOps
- Banco de Dados
Candidatura rápida
Há 11 dias
Senior Talent Acquisition Partner – IT Services (Solutions & Services Group)
Lenovo —São Paulo, SP
- Gestão
- Pesquisa
- Recrutamento
Manager, Mid Market - Brazil
Datadog —São Paulo, SP
- Salesforce
- Inteligência artificial
Candidatura rápida
Senior Service Delivery Manager
Lenovo —São Paulo, SP
- Gestão
- PMP
- Inglês
Software Engineer, People with Disabilities
Google —São Paulo, SP
- Doutorado
- Ciência da Computação
- Inglês
Senior Data Engineer (Databricks, SQL)
Exadel Inc (Website) —São Paulo, SP
- Home Office
- Azure
- Inglês
- SQL
Senior Data Engineer
bp —São Paulo, SP
- Tempo integral
- Azure
- Ciência da Computação
- Java
Strategic Account Executive
Datadog —São Paulo, SP
- TI
- Inteligência artificial
Candidatura rápida
Senior Software Engineer, Search Content Platform
Google —São Paulo, SP
- Ciência da Computação
- Doutorado
- Ciência da Computação
Senior Data Management Professional - Data Engineering - Company Financials Market Data
Bloomberg —São Paulo, SP
- Gestão
- Ciência da Computação
- PMP
Senior Backend Software Engineer
Catawiki —São Paulo, SP
- Inglês
- Banco de Dados
- SQL
Gerente deMarketing B2B, Brasil
Lenovo —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Vendas
Há 9 dias
Senior Java Developer
Sportingtech —São Paulo, SP
- Inglês
- Java
- Banco de Dados
Enterprise Sales – Sell-Side Trading, Risk and Valuation Solutions – LATAM
Bloomberg —São Paulo, SP
- Vendas
- Inglês
- APIs
Senior Software Engineer - QuantumBlack Studio
McKinsey & Company —São Paulo, SP
- Azure
- Doutorado
- Inglês
Há 5 dias

Eu quero receber o alerta de vagas mais recentes de stack developer para tatuapé, sp

Ao acessar sua conta, você concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Cookies e de Privacidade.

Service Delivery Manager

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Qualificações

ITIL foundation
Gestão
PMP
Inglês
Graduação
Gestão de Equipe
Forecasting
Scrum
Certificação Scrum Master
Inteligência artificial
Liderança
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

100016761

Career area:

Services

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Friday, March 6, 2026

Additional Locations:

Brazil

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

English resume is required for consideration

Position Overview

The Service Delivery Manager (SDM) is a customer-facing leader responsible for ensuring the consistent, high-quality delivery of Lenovo Workplace Services. Acting as the first line of management for service team leaders and coordinators, the SDM ensures that operations run efficiently, service levels are met, and customer satisfaction remains high.

This role bridges customer expectations, operational delivery, and continuous improvement, driving service excellence in a cost-effective and scalable manner.

Key Responsibilities

Client Relationship Management

Support the Senior Service Delivery Manager in maintaining and growing strong customer relationships.

Lead customer communication through regular meetings, daily/weekly/monthly reviews, and proactive engagement.

Manage escalations effectively and ensure rapid resolution of service-impacting issues.

Partner with clients to understand business goals and ensure service alignment with their needs.

Service Management

Oversee the delivery of all end-user workplace services, ensuring high availability, performance, and compliance.

Own and manage ITIL/ITSM processes, ensuring accuracy in reporting, process adherence, and ongoing improvement.

Take full ownership of the escalation process, including managing major incidents, coordinating resolution efforts, and conducting post-incident reviews.

Ensure service delivery methodologies and standard operating procedures are well-defined, documented, and followed.

Monitor service performance metrics, drive root cause analysis, and implement improvement actions.

Participate in and lead internal, customer, and third-party service review meetings focused on performance, quality, and optimization.

Identify opportunities to reduce operational costs while maintaining or improving service quality.

Leadership and Team Management

Lead, motivate, and support service team leaders and coordinators to ensure consistent, high-quality service delivery.

Build a positive team culture that promotes collaboration, accountability, and professional growth.

Conduct regular performance reviews, mentoring, and coaching to develop talent within the team.

Manage workforce planning, forecasting, and scheduling to ensure adequate service coverage.

Promote clear communication, proactive problem-solving, and operational discipline across the team.

Performance, Quality, and Improvement

Serve as an ambassador for IT service excellence, ensuring strong communication and alignment across business units.

Develop and execute Service Improvement Plans (SIPs) and ensure timely follow-through on all agreed actions.

Ensure accurate, transparent reporting on service metrics, SLAs, and overall performance.

Drive continuous improvement initiatives that enhance service reliability, efficiency, and customer satisfaction.

Key Competencies and Skills

5–8 years of experience leading workplace or end-user services such as Service Desk, Field Services, or Asset Management.

Proven experience managing both internal and third-party service delivery teams.

Strong understanding of ITIL/ITSM disciplines and operational best practices.

Demonstrated leadership and team management skills in a high-performance environment.

Excellent communication, customer engagement, and problem-solving skills.

Ability to work effectively under pressure and manage competing priorities.

Strong analytical and organizational abilities with a focus on results and continuous improvement.

Familiarity with industry standards such as ISO 9001, ISO 20000, HDI, Scrum, COBIT, and Lean Six Sigma.

Advanced English fluency required.

Qualifications

Bachelor’s degree in Information Technology, Engineering, or a Business-related discipline.

ITIL Foundations Certification required.

Preferred certifications: Microsoft Certified, PMP, or Scrum Master.