The Brazil Inbound team (BRIO) is responsible for ensuring the efficient flow of products from suppliers to distribution centers, maintaining appropriate inventory levels to meet customer demand. Within BRIO, the Inbound Delivery Experience (IB DEX) function represents a critical operational pillar that owns the end-to-end inbound delivery experience across Retail, FBA, and Transportation flows, ensuring units move from selling partners to Amazon's fulfillment centers predictably, efficiently, and without unnecessary friction.
The IB Delivery Experience Leader will own the strategic direction and operational execution of the IB DEX function, orchestrating the complete inbound delivery journey from scheduling and capacity utilization through carrier execution and on-site receipt. This role is accountable for defining and driving the North Star metric that measures inbound delivery experience across all flows, while leading five strategic themes that directly impact network capacity, vendor experience, and inventory availability.
The ideal candidate is passionate about leveraging data and operational insights to drive network efficiency and implement scalable solutions that directly impact capacity utilization, vendor experience, and inventory positioning. They have a strong track record of delivering results in a complex, multi-stakeholder environment, leading through influence and data-driven decision-making, and thrive in a fast-paced setting working with large datasets, solving complex problems related to capacity constraints, flow optimization, and network coordination, while building strong partnerships with warehouse operations, transportation, vendor management, and network planning teams.
Key job responsibilities
As the IB Delivery Experience Leader, you will own the strategic vision and operational execution of the inbound delivery experience across the Brazil network.
1. Capacity-backed inbound predictability — Moving inbound to capacity-led, utilization-driven scheduling. By maximizing effective capacity (pallet utilization, level loading, truck fill, drop share), we unlock faster scheduling, reduce out-of-stock risk, and convert fixed infrastructure into real throughput.
2. Friction-free, accountable inbound execution — Reducing carrier- and Amazon-driven defects (unfair rejections, redirections, reschedules) with better detection, guardrails, and feedback loops. Defects should reflect reality, not process noise — enabling better decisions, fairer accountability, and vendor cost savings.
3. Reliability for high-priority inbound flows — Delivering differentiated, reliable experiences for strategic programs (WePay, Same Day / 1DC) through ring-fenced capacity and standardized prioritization, so premium growth doesn't come at the expense of the base network.
4. Reducing Amazon-controllable inbound lead time — Systematically compressing scheduling push, carrier backlog, and arrival-to-receive dwell to improve availability and lower inventory cost structurally.
About the team
The Inbound team (BRIO) leads one of the most strategic areas that delight our customers in Brazil. Within BRIO, the Inbound Delivery Experience (IB DEX) function serves as the operational nerve center for the end-to-end inbound delivery journey, coordinating all aspects from selling partner scheduling through fulfillment center receipt. We believe that everything starts with predictable, efficient, and friction-free inbound flows, and we continuously pursue operational excellence in our processes to support operations in the market and meet the evolving demands of our customers. Our work is unified by a commitment to capacity-backed predictability, accountable execution, and systematic lead time reduction that directly impacts customer availability and vendor experience.
- Experience in program or project management
- Experience in supply chain
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in English-language communication skills, both written and verbal
- Experience leading process improvements
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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