20 melhores vagas de technical support para paraná (Contratando agora!)

Subject Matter Expert CSM ServiceNow
Capgemini —Colombo, PR
- Inglês
- Agile
- TI
Business Analyst / Quality Assurance (ITSM / ITOM)
Capgemini —Colombo, PR
- Inglês
- Agile
- TI
Manager - Data Scientist - AI/ML
EY —Colombo, PR
- Azure
- Doutorado
- Ciência da Computação
Packet Core Technical Project Manager
Capgemini —Colombo, PR
- Graduação
- Habilidade de Comunicação
JR Training Instructor (Call Center) - Curitiba
GP Strategies Corporation —Curitiba, PR
- Tempo integral
- Atendimento ao Cliente
- Microsoft Office
- Graduação
Há 2 dias
Integration Consultant
Capgemini —Colombo, PR
- Oracle
- Inglês
- Java
Há 1 dia
Insurance Analyst (Temporary)
Volvo Group —Curitiba, PR
- Gestão
- Inglês
- Graduação
Há 1 dia
Network Engineer
Landis+Gyr —Curitiba, PR
- Azure
- TI
- Liderança
Senior Developer SPM ServiceNow
Capgemini Sogeti —Colombo, PR
- Gestão
- Inglês
- Pesquisa
Há 13 dias
Network Engineer
Icon Talent —Curitiba, PR
- Azure
- TI
- Liderança
Frontend Architect / Manager - React
EY —Colombo, PR
- JavaScript
- Mentoria
- Serviços Financeiros
Full Stack Architect (Manager) - Digital Engineering
EY —Colombo, PR
- Azure
- DevOps
- Java
Integration Consultant
Capgemini Sogeti —Colombo, PR
- Oracle
- Inglês
- Java
Há 2 dias
Senior Security Analyst - SOC/CTI
EBANX —Curitiba, PR
- Azure
- Inglês
- Liderança
Há 14 dias
Consulting_Cyber Detection & Response SOC Senior
EY —Colombo, PR
- Azure
- Gestão
- PMP
Engineering Analyst
Continental —Ponta Grossa, PR
- PMP
- Inglês
- Gestão de Projetos
Há 2 dias
Manager Operations – Collections
HealthRecon Connect —Colombo, PR
- Tempo integral
- Gestão
- Habilidades de Apresentação
- Graduação
Technical Lead / Senior Technical Lead - Java
EY —Colombo, PR
- Azure
- Oracle
- Ciência da Computação
TS Laboratory Technician
Novonesis —Araucária, PR
- Tempo integral
- Microsoft Office
Há 1 dia
Senior Software Engineer
Wiley —Curitiba, PR
- Tempo integral
- DevOps
- Inglês
- Desenvolvimento de Software

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Subject Matter Expert CSM ServiceNow

Capgemini -
Colombo, PR

Candidate-se Agora

Detalhes da vaga

Qualificações

ITIL foundation
Kanban
Inglês
Scrum
Certificação Scrum Master
ServiceNow
Agile
TI
Requisitos de Negócios
Inteligência artificial

Descrição completa da vaga

Subject Matter Expert CSM ServiceNow

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

In this role, you should expect to:

Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules for national and international clients;
Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions;
Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices;
Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements;
Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle;
Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality;
Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery;
Benefit from a dynamic and supportive environment that encourages professional growth and career development.

YOUR PROFILE

Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Request Fulfillment;
Deep understanding of ITIL best practices and their practical application within ServiceNow to enhance IT service delivery;
Strong analytical skills to assess and optimize processes and workflows across ITSM domains;
Proven ability to gather and translate business requirements from multiple stakeholders into clear and actionable technical specifications;
Hands-on experience configuring workflows, business rules, and client scripts to extend and tailor ITSM functionality;
Experience in process mapping, gap analysis, and continuous improvement of IT service operations;
Fluent in Portuguese and English (both verbal and written); additional languages are a plus;
Structured, organized, and detail-oriented in your approach to work.

WHAT YOU'LL LOVE ABOUT WORKING HERE

At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;

We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);

We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want | www.capgemini.com

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technical support vagas para: paraná

Subject Matter Expert CSM ServiceNow

Business Analyst / Quality Assurance (ITSM / ITOM)

Manager - Data Scientist - AI/ML

Packet Core Technical Project Manager

JR Training Instructor (Call Center) - Curitiba

Integration Consultant

Insurance Analyst (Temporary)

Network Engineer

Senior Developer SPM ServiceNow

Network Engineer

Frontend Architect / Manager - React

Full Stack Architect (Manager) - Digital Engineering

Integration Consultant

Senior Security Analyst - SOC/CTI

Consulting_Cyber Detection & Response SOC Senior

Engineering Analyst

Manager Operations – Collections

Technical Lead / Senior Technical Lead - Java

TS Laboratory Technician

Senior Software Engineer

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YOUR PROFILE

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ABOUT CAPGEMINI

technical support vagas para: paraná

Eu quero receber o alerta de vagas mais recentes de technical support para paraná