12 melhores vagas de full stack developer para grande abc, sp (Contratando agora!)

Knowledge Curation-Knowledge Manager
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Graduação
- TI
Há 12 dias
Reporting and Data management Analyst
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Melhoria Contínua
- TI
Há 12 dias
Knowledge Curation-Knowledge Disseminator
Lenovo —São Paulo, SP
- Tempo integral
- TI
- Inteligência artificial
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Senior Engineer, Warehouse Management System
Levi Strauss & Co. —São Paulo, SP
- Meio período
- Microsoft Excel
- Gestão
- Ciência da Computação
Candidatura rápida
19 h
B2B Software & Monetization Product Marketing Specialist
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Inglês
- Graduação
Há 10 dias
Service Desk Team Leader
Lenovo —São Paulo, SP
- Tempo integral
- Experiência como Motorista
- TI
- Inteligência artificial
Há 12 dias
Capacity Management Lead, Forward Deployed Developing
Google —São Paulo, SP
- CRM software
- Gestão
- PMP
Há 4 dias
Senior Staff Software Engineer, User Protection
Google —São Paulo, SP
- Inglês
- Java
- C++
Há 7 dias
Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)
Google —São Paulo, SP
- Gestão
- Inglês
- Graduação
Há 11 dias
Customer Success Manager
Wise Australia Investments —São Paulo, SP
- Gestão
- PMP
- Inglês
17 h
LA Storage TAM
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Atendimento ao Cliente
- Capacidade Analítica
Há 12 dias
Business Development Manager - Retail Partnerships
Lenovo —São Paulo, SP
- Tempo integral
- Vendas
- Inglês
- Desenvolvimento de negócios
Há 10 dias

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Knowledge Curation-Knowledge Manager
Lenovo —São Paulo, SP
Brazil - São Paulo - Sao Paulo. The Knowledge Management Senior Analyst is responsible for defining, maintaining, and continuously improving Knowledge…
Há 12 dias
Knowledge Curation-Knowledge Disseminator
Lenovo —São Paulo, SP
Coordinate, develop, and participate in an ongoing training. Plan, develop, conduct, and implement training activities. Brazil - São Paulo - Sao Paulo.
Há 12 dias

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Knowledge Curation-Knowledge Manager

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 12 dias

Qualificações

ITIL foundation
Gestão
Graduação
TI
Inteligência artificial
Habilidade de Comunicação
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

WD00100409

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The Knowledge Management Senior Analyst is responsible for defining, maintaining, and continuously improving Knowledge Management within the Digital Workplace Solutions (DWS) environment.

This role ensures that accurate, relevant, and reusable knowledge is created and maintained to:

Improve first contact resolution
Reduce incident volumes
Increase service efficiency and customer satisfaction

Key Responsibilities

Govern the Service Desk Knowledge Management process
Ensure knowledge articles are accurate, current, and aligned with ITIL best practices
Promote knowledge reuse and self-service adoption
Support continuous service improvement through effective knowledge sharing
Collaborate closely with Incident, Problem, Change, and Service Desk teams

Day-to-Day Activities

Manage the knowledge management lifecycle in line with ITIL/ITSM best practices
Create, review, approve, publish, and maintain knowledge articles in the ITSM knowledge base
Define and enforce knowledge standards, templates, and processes
Partner with Service Desk and resolver teams to capture and document knowledge
Analyze incidents, requests, and problems to identify knowledge gaps
Monitor knowledge usage metrics (e.g., article effectiveness, reuse rates, feedback)
Identify and address outdated, duplicate, or low-value content
Develop and maintain SOPs and work instructions
Collaborate with Problem Management on known errors and workarounds
Work with Change Management to keep knowledge aligned with approved changes
Drive self-service and “shift-left” strategies through high-quality knowledge content
Escalate risks, gaps, and improvement opportunities in the knowledge process

Key Skills & Competencies

Strong written and verbal communication skills
Ability to translate technical content into user-friendly language
Solid understanding of ITIL processes, particularly Knowledge Management and Service Desk operations
Analytical skills to identify knowledge gaps from incident and request data
Working knowledge of enterprise IT environments (hardware, software)
High attention to detail and strong organizational skills
Ability to collaborate and influence across technical and non-technical teams

Qualifications & Experience

Experience

3–5 years of experience in Digital Workplace Services (internal or outsourced environments)

Education

Bachelor’s degree in an IT-related field, or
Technical high school diploma with additional IT certifications

Certifications

ITIL Foundation (required)
Knowledge-Centered Service (KCS) certification (preferred)
ISO 20000 Foundation (preferred)

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

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full stack developer vagas para: grande abc, sp

Knowledge Curation-Knowledge Manager

Reporting and Data management Analyst

Knowledge Curation-Knowledge Disseminator

Senior Engineer, Warehouse Management System

B2B Software & Monetization Product Marketing Specialist

Service Desk Team Leader

Capacity Management Lead, Forward Deployed Developing

Senior Staff Software Engineer, User Protection

Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)

Customer Success Manager

LA Storage TAM

Business Development Manager - Retail Partnerships

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General Information

Why Work at Lenovo

Description and Requirements

Role Summary

Key Responsibilities

Day-to-Day Activities

Key Skills & Competencies

Qualifications & Experience

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