Automation Development & Engineering Design and develop network automation workflows for provisioning, configuration, incident response, and change management Build reusable automation modules, scripts, and frameworks using Python/Ansible/REST APIs Translate network runbooks and SOPs into automated workflows with validation and rollback mechanisms [HCL_Automa...r_iTential | Word] Platform & Integration Integrate automation solutions with ITSM tools (e.g., ServiceNow) for ticket-driven execution (incident/change/request) [HCL_Automa...r_iTential | Word] Enable CI/CD practices using version control tools (e.g., Git/Bitbucket) for automation lifecycle management [HCL_Automa...r_iTential | Word] Work with orchestration platforms (e.g., iTential, Terraform, Jenkins) Operations & Support (L3 Responsibilities) Provide L3 escalation support for automation-related issues and failures Perform root cause analysis (RCA) and implement corrective automation improvements [HCL_Automa...r_iTential | Word] Ensure automation reliability with testing, validation, and audit mechanisms Network & Domain Alignment Collaborate with network SMEs to automate use cases across: LAN/WAN, SD-WAN, VPN Routing & Switching (BGP, OSPF, VLAN, etc.) Security (Firewall, Load Balancer, WAF) [Immediate...Level 3) | Viva Engage] Ensure automation aligns with design standards, compliance, and security policies Continuous Improvement Identify high-value automation opportunities to reduce manual effort and operational risk Drive standardization, scalability, and governance across automation initiatives Mentor L1/L2 engineers on automation adoption and practices
