14 melhores vagas de full stack developer para penha de frança, sp (Contratando agora!)

Knowledge Curation-Knowledge Manager
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Graduação
- TI
3 h
Training Analyst
Lenovo —São Paulo, SP
- Tempo integral
- TI
- Inteligência artificial
3 h
Policy Specialist, gTech Ads Customer Experience (English)
Google —São Paulo, SP
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Construction Project Manager (AI)
Handoff —São Paulo, SP
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- Bar
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Candidatura rápida
Account Executive Toppie, Brazil
Topsort —São Paulo, SP
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Network Security Engineer
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Gerente deMarketing B2B, Brasil
Lenovo —São Paulo, SP
- Tempo integral
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Há 5 dias
Enterprise Sales – Sell-Side Trading, Risk and Valuation Solutions – LATAM
Bloomberg —São Paulo, SP
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Há 13 dias
Key Account Executive (English)
Google —São Paulo, SP
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- Inglês
14 h
Field Sales Representative I, Enterprise Greenfield, Google Cloud
Google —São Paulo, SP
- Gestão
- Inglês
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Há 6 dias
Enterprise Account Executive
Belvo —São Paulo, SP
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LA Truscale Channel Business Development Senior Manager
Lenovo —São Paulo, SP
- Tempo integral
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- Inglês
Há 9 dias
Reporting and Data management Analyst
Lenovo —São Paulo, SP
- Tempo integral
- Gestão
- Melhoria Contínua
- TI
3 h
Service Desk Team Leader
Lenovo —São Paulo, SP
- Tempo integral
- Experiência como Motorista
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- Inteligência artificial
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Knowledge Curation-Knowledge Manager
Lenovo —São Paulo, SP
Brazil - São Paulo - Sao Paulo. The Knowledge Management Senior Analyst is responsible for defining, maintaining, and continuously improving Knowledge…
3 h
Training Analyst
Lenovo —São Paulo, SP
Coordinate, develop, and participate in an ongoing training. Plan, develop, conduct, and implement training activities. Brazil - São Paulo - Sao Paulo.
3 h

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Knowledge Curation-Knowledge Manager

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral
Há 3 horas

Qualificações

ITIL foundation
Gestão
Graduação
TI
Inteligência artificial
Habilidade de Comunicação
Tecnologia da Informação

Descrição completa da vaga

General Information

Req #

WD00100409

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The Knowledge Management Senior Analyst is responsible for defining, maintaining, and continuously improving Knowledge Management within the Digital Workplace Solutions (DWS) environment.

This role ensures that accurate, relevant, and reusable knowledge is created and maintained to:

Improve first contact resolution
Reduce incident volumes
Increase service efficiency and customer satisfaction

Key Responsibilities

Govern the Service Desk Knowledge Management process
Ensure knowledge articles are accurate, current, and aligned with ITIL best practices
Promote knowledge reuse and self-service adoption
Support continuous service improvement through effective knowledge sharing
Collaborate closely with Incident, Problem, Change, and Service Desk teams

Day-to-Day Activities

Manage the knowledge management lifecycle in line with ITIL/ITSM best practices
Create, review, approve, publish, and maintain knowledge articles in the ITSM knowledge base
Define and enforce knowledge standards, templates, and processes
Partner with Service Desk and resolver teams to capture and document knowledge
Analyze incidents, requests, and problems to identify knowledge gaps
Monitor knowledge usage metrics (e.g., article effectiveness, reuse rates, feedback)
Identify and address outdated, duplicate, or low-value content
Develop and maintain SOPs and work instructions
Collaborate with Problem Management on known errors and workarounds
Work with Change Management to keep knowledge aligned with approved changes
Drive self-service and “shift-left” strategies through high-quality knowledge content
Escalate risks, gaps, and improvement opportunities in the knowledge process

Key Skills & Competencies

Strong written and verbal communication skills
Ability to translate technical content into user-friendly language
Solid understanding of ITIL processes, particularly Knowledge Management and Service Desk operations
Analytical skills to identify knowledge gaps from incident and request data
Working knowledge of enterprise IT environments (hardware, software)
High attention to detail and strong organizational skills
Ability to collaborate and influence across technical and non-technical teams

Qualifications & Experience

Experience

3–5 years of experience in Digital Workplace Services (internal or outsourced environments)

Education

Bachelor’s degree in an IT-related field, or
Technical high school diploma with additional IT certifications

Certifications

ITIL Foundation (required)
Knowledge-Centered Service (KCS) certification (preferred)
ISO 20000 Foundation (preferred)

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

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full stack developer vagas para: penha de frança, sp

Knowledge Curation-Knowledge Manager

Training Analyst

Policy Specialist, gTech Ads Customer Experience (English)

Construction Project Manager (AI)

Account Executive Toppie, Brazil

Network Security Engineer

Gerente deMarketing B2B, Brasil

Enterprise Sales – Sell-Side Trading, Risk and Valuation Solutions – LATAM

Key Account Executive (English)

Field Sales Representative I, Enterprise Greenfield, Google Cloud

Enterprise Account Executive

LA Truscale Channel Business Development Senior Manager

Reporting and Data management Analyst

Service Desk Team Leader

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General Information

Why Work at Lenovo

Description and Requirements

Role Summary

Key Responsibilities

Day-to-Day Activities

Key Skills & Competencies

Qualifications & Experience

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