Job Title: Customer Support
Location: CAMPINAS - BR (remote position)
Important Information:
CLT Position - pay in local currency (Brazilians Reais)
Flexibility to go to office for few meetings and trainings (in Campinas Office).
Position with two different shifts: 8 am to 5 pm/ 10 am to 7 pm
Some overtime/weekend work required during peak season (March-June; September-December).
Job Summary
Ready to make a tangible impact on global industries using cutting-edge technology?
Trimble is looking for a passionate problem-solver like you! As a Customer Care Representative, you’ll join a fast-paced, supportive team dedicated to helping global users master our world-class positioning solutions. If you are a service-minded communicator who thrives on making a tangible impact, we want to help you grow your career with a global technology leader!
What Makes This Role Great:
In this role, you'll be at the forefront of driving customer success by pairing complex technical needs with perfect solutions, directly influencing user satisfaction and shaping the future of global positioning services.
Key Exciting Responsibilities
Drive Engagement: Proactively connect with customers to renew subscriptions, up-sell innovative services, and capture vital feedback.
Solve Technical Challenges: Troubleshoot complex issues with service activation and operation to ensure seamless customer workflows.
Empower Clients: Provide expert product knowledge and quotes to help customers maximize their positioning solutions.
Master Data Integrity: Maintain and update client accounts to ensure a high standard of accuracy across our internal systems.
Essential Skills & Experience:
Multilingual Expertise: You are fluent in Portuguese and English (required minimum B2). Fluency in Spanish is a plus.
Previous experience in a customer service position
Bachelor’s degree.
Prior technical support expertise.
Communication Pro: You have a warm, approachable manner and a proven talent for building customer relationships.
Technical Aptitude: You possess a working knowledge of word processing and spreadsheet tools with an interest in technical troubleshooting.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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