20 melhores vagas de it support para paraná (Contratando agora!)

Assistente Fiscal
Wipro Limited —Curitiba, PR
- Contabilidade
- Contratos
Strategy & Transformation Consultant
Capgemini Sogeti —Colombo, PR
- Gestão
- Inglês
- Inteligência artificial
15 h
Database Administrator
ExxonMobil —Curitiba, PR
- Azure
- Oracle
- Inglês
- Seguro de vida
Há 3 dias
Data Scientist - Gen AI Engineer
Capgemini Sogeti —Colombo, PR
- Azure
- Inglês
- APIs
Há 3 dias
Business Analyst / Quality Assurance (ITSM / ITOM)
Capgemini Sogeti —Colombo, PR
- Inglês
- Agile
- TI
15 h
Consultor Técnico Respiratório - Curitiba/PR
GlaxoSmithKline —Curitiba, PR
- Tempo integral
- Microsoft Powerpoint
- Graduação
Há 1 dia
Solution Engineer
Infobip Ltd —Curitiba, PR
- Tempo integral
- PMP
- Inglês
- Habilidades de Apresentação
Há 1 dia
Service Delivery Manager
Capgemini Sogeti —Colombo, PR
- Gestão
- Graduação
- Gestão de Equipe
Há 3 dias
Cyber Security Specialist | AppSec
EBANX —Curitiba, PR
- Inglês
- Java
- APIs
Core Network Solution Architect - Subscriber Data & AAA
Capgemini Sogeti —Colombo, PR
- Inglês
- Inteligência artificial
Há 3 dias
NETWORK ANALYST SR
ScanSource —Curitiba, PR
- Azure
- Ciência da Computação
- Inglês
Há 8 dias
Solutions Delivery Consultant
BairesDev —Curitiba, PR
- Gestão
- Ciência da Computação
- PMP
Senior Data/ML Engineer
IDT —Paraná
- Tempo integral
- Home Office
- Azure
- Inglês
- Banco de Dados
- Trabalho remoto
Candidatura rápida
Há 1 dia
Sales Development Representative
Infobip Ltd —Curitiba, PR
- Tempo integral
- Salesforce
- Inglês
- Inteligência artificial
Há 1 dia
Subject Matter Expert CSM ServiceNow
Capgemini Sogeti —Colombo, PR
- Inglês
- Agile
- TI
15 h
Especialista em Segurança
Syensqo —Curitiba, PR
- Gestão
- Liderança
- Habilidade de Comunicação
Candidatura rápida
Há 1 dia
E2S Architect
Capgemini —Colombo, PR
- Azure
- APIs
- Inteligência artificial
Program Controller level 2
Faurecia —Quatro Barras, PR
- Microsoft Excel
- Inglês
- Microsoft Office
Senior Developer SPM ServiceNow
Capgemini Sogeti —Colombo, PR
- Gestão
- Inglês
- Pesquisa
15 h
Full Stack Architect (Manager) - Digital Engineering
EY —Colombo, PR
- Azure
- DevOps
- Java
Há 4 dias

Eu quero receber o alerta de vagas mais recentes de it support para paraná

Ao acessar sua conta, você concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Cookies e de Privacidade.

Assistente Fiscal

Wipro Limited -
Curitiba, PR

Candidate-se Agora

Detalhes da vaga

Qualificações

Contabilidade
Contratos

Descrição completa da vaga

Job Description

Job Title: Assistente Fiscal

City: Curitiba

State/Province: Parana

Posting Start Date: 5/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: O2C (Transactional Accounting Services) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Candidate-se Agora

Refine sua pesquisa

it support vagas para: paraná

Assistente Fiscal

Strategy & Transformation Consultant

Database Administrator

Data Scientist - Gen AI Engineer

Business Analyst / Quality Assurance (ITSM / ITOM)

Consultor Técnico Respiratório - Curitiba/PR

Solution Engineer

Service Delivery Manager

Cyber Security Specialist | AppSec

Core Network Solution Architect - Subscriber Data & AAA

NETWORK ANALYST SR

Solutions Delivery Consultant

Senior Data/ML Engineer

Sales Development Representative

Subject Matter Expert CSM ServiceNow

Especialista em Segurança

E2S Architect

Program Controller level 2

Senior Developer SPM ServiceNow

Full Stack Architect (Manager) - Digital Engineering

Eu quero receber o alerta de vagas mais recentes de it support para paraná

Related Searches

Job Description

͏

͏

͏

͏

Ferramentas para candidatos

Ferramentas da empresa

Pesquisar

Mantenha o contato

Refine sua pesquisa

it support vagas para: paran&aacute;

Eu quero receber o alerta de vagas mais recentes de it support para paran&aacute;

Related Searches

Job Description

͏

͏

͏

͏

it support vagas para: paraná

Eu quero receber o alerta de vagas mais recentes de it support para paraná