20 melhores vagas de it support para paraná (Contratando agora!)

Assistente Fiscal
Wipro Limited —Curitiba, PR
- Contabilidade
- Contratos
Data Scientist - Gen AI Engineer
Capgemini —Colombo, PR
- Azure
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Consultor Técnico Respiratório - Curitiba/PR
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- Tempo integral
- Microsoft Powerpoint
- Graduação
Há 1 dia
Core Network Solution Architect - Subscriber Data & AAA
Capgemini Sogeti —Colombo, PR
- Inglês
- Inteligência artificial
Há 3 dias
Sales Development Representative
Infobip Ltd —Curitiba, PR
- Tempo integral
- Salesforce
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- Inteligência artificial
Há 1 dia
Especialista em Segurança
Syensqo —Curitiba, PR
- Gestão
- Liderança
- Habilidade de Comunicação
Candidatura rápida
Há 1 dia
Senior Security Analyst - SOC/CTI
EBANX —Curitiba, PR
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- Inglês
- Liderança
Há 1 dia
Site Reliability Engineer III, GWCP
Guidewire Software —Curitiba, PR
- Tempo integral
- Ciência da Computação
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Core Network Policy Designer (PCRF / PCF)
Capgemini Sogeti —Colombo, PR
- Oracle
- Inglês
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Há 3 dias
Marketing Manager - Mobile Top Up
IDT —Paraná
- Home Office
- CRM software
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- PMP
Candidatura rápida
TechOps SAP Senior MM Consultant 1
EY —Colombo, PR
- Graduação
- Inteligência artificial
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Consultor Técnico Specialty Care (Imunobiológicos) – Curitiba/PR
GlaxoSmithKline —Curitiba, PR
- Tempo integral
- Microsoft Powerpoint
- Gestão
- Graduação
Há 5 dias
TechOps SAP Senior SD Senior Consultant (SAP AMS)
EY —Colombo, PR
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Technical Lead / Senior Technical Lead - .Net & React
EY —Colombo, PR
- Azure
- DevOps
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Senior Software Engineer
Wiley —Curitiba, PR
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Senior Developer SAM or HAM ServiceNow
Capgemini Sogeti —Colombo, PR
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17 h
Salesforce Business Analyst | DCX-SFS / ABL
Capgemini Sogeti —Colombo, PR
- Vendas
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- Graduação
Há 3 dias
SAP FICO Senior Consultant
EY —Colombo, PR
- Contabilidade
- Liderança
- Negociação
Tier 3 Systems Administration Support Service
3500 Square LLC —Paraná
- Home Office
- Azure
- Gestão
- Graduação
Candidatura rápida
(fluent English) SaaS Project Manager (Global, remote)
SupportYourApp —Curitiba, PR
- Tempo integral
- Home Office
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Candidatura rápida
Há 1 dia

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Assistente Fiscal

Wipro Limited -
Curitiba, PR

Candidate-se Agora

Detalhes da vaga

Qualificações

Contabilidade
Contratos

Descrição completa da vaga

Job Description

Job Title: Assistente Fiscal

City: Curitiba

State/Province: Parana

Posting Start Date: 5/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: O2C (Transactional Accounting Services) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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it support vagas para: paraná

Assistente Fiscal

Data Scientist - Gen AI Engineer

Consultor Técnico Respiratório - Curitiba/PR

Core Network Solution Architect - Subscriber Data & AAA

Sales Development Representative

Especialista em Segurança

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Site Reliability Engineer III, GWCP

Core Network Policy Designer (PCRF / PCF)

Marketing Manager - Mobile Top Up

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Consultor Técnico Specialty Care (Imunobiológicos) – Curitiba/PR

TechOps SAP Senior SD Senior Consultant (SAP AMS)

Technical Lead / Senior Technical Lead - .Net & React

Senior Software Engineer

Senior Developer SAM or HAM ServiceNow

Salesforce Business Analyst | DCX-SFS / ABL

SAP FICO Senior Consultant

Tier 3 Systems Administration Support Service

(fluent English) SaaS Project Manager (Global, remote)

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Eu quero receber o alerta de vagas mais recentes de it support para paraná