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Asset Management Supervisor

Lenovo -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral

Qualificações

ITIL foundation
Retenção de clientes
Microsoft Systems Management Server
Inglês
Suporte de TI
Forecasting
ServiceNow
Inteligência artificial
Intune

Descrição completa da vaga

General Information

Req #

WD00099832

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Monday, June 1, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Business Area Description:

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position:

The Asset Manager Supervisor manages a team of Asset Management Team Leaders and Analysts that provide Hardware and Software Asset Management to customers.

Day-To-Day Tasks:

Supervising SAM and HAM Analysts and Team Leaders
Seeking to balance cost optimization and productivity through best market practices and deep knowledge of licensing models
Monitor escalation ticket queues and allocate resources appropriately so that incidents and request are responded to within service level agreements (SLAs).
Collect performance metric data.
Prepare reporting for regular customer and Lenovo meetings.
Perform as a customer satisfaction escalation point for your team.
Help Quality Manager managing the knowledge base for your teams, ensuring structure, integrity and relevance.
Attend regular customer meetings.
In conjunction with the Service Delivery Manager, complete relevant HR tasks such as hiring, performance management and staff onboarding/training.
Build and execute training and development plans for your team ensure skills and certifications are keep up to date.
Handling absenteeism and turnover, resource allocation and forecasting
Participation in Change Management activities, including evidence collection, testing, and reporting, when required outside standard on-site support operating hours.

Key Competencies Needed:

Excellent customer communication skills, verbal and written to all levels within an organization.
Ability to communicate with Senior Manager, Executive and CIO levels
Ability to multi-task and handle pressure while maintaining the customer’s and Lenovo best interests.
Experience with ITSM toolsets (ServiceNow preferred).
Experience with CMDB (ServiceNow preferred).
Experience with Flexera tool
Desired experience with MS SCCM and MS Intune
ITIL/ITSM Methodology & Best Practices
Advanced fluency in English. Spanish proficiency is desirable.

Key Performance Indicators / Metrics:

All Service Desk Metrics
Customer Satisfaction, Customer Retention

Candidate Pre-Requisites

Previous Experience:

5 years previous experience in either an internal or outsourced operation as a supervisor or manager.

Qualifications:

Diploma or Degree in an IT or Business-related discipline. Postgraduate degree or MBA is a plus.
ITIL Foundations
Desirable two of certifications below (or equivalent):
- MD-100: Windows Client
- MD-101: Managing Modern Desktops
- MD-102: Explore endpoints management
- SC-900: Security, Compliance, and Identity Fundamentals
- 20703-1: Administering System Center Configuration Manager
- 55313AC: Administering Configuration Manager, Part I: Fundamentals and Asset Management
- MacOS Support Essentials
- LPI Linux Essentials

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

Candidate-se Agora

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