Technical Support Agent - Brazil, 12-9pm BRT
Canals —Curitiba, PR
- Tempo integral
- Home Office
- SQL
- APIs
- Inteligência artificial
(fluent English) Customer Support Consultant, hospitality (remote, Global)
SupportYourApp —Curitiba, PR
- Home Office
- Hotelaria
- Inglês
- Pesquisa
- Trabalho remoto
- Horário flexível
Candidatura rápida
Tier 3 Systems Administration Support Service
3500 Square LLC —Paraná
- Home Office
- Azure
- Gestão
- Graduação
Candidatura rápida
Analista de Sistemas Pleno
CNH Industrial —Curitiba, PR
- Tempo integral
- Espanhol
- Ciência da Computação
- Azure
Há 6 dias
Medical Coder III
3500 Square LLC —Paraná
- Tempo integral
- Home Office
- Inglês
- Contratos
Candidatura rápida
Endpoint Security Analyst
ExxonMobil —Curitiba, PR
- Gestão
- Scripting
- Agile
- Seguro de vida
Há 7 dias
SAP Manufacturing Controlling Solutions Analyst
Electrolux —Curitiba, PR
- Tempo integral
- Gestão
- Ciência da Computação
- PMP
Country People & Talent Manager, Brazil
Care Access —Santo Antônio do Sudoeste, PR
- Home Office
- Gestão
- Inglês
- Liderança
- Trabalho remoto
Candidatura rápida
Há 3 dias
Senior IT Architectural Engineering Services
3500 Square LLC —Paraná
- Home Office
- Azure
- Gestão
- Graduação
Candidatura rápida
Senior Financial Analyst – Enterprise & Consolidated FP&A
ABC Fitness —Paraná
- Home Office
- Microsoft Excel
- Inglês
- Graduação
- Trabalho remoto
Candidatura rápida
Tier 3 Level EM Administration Support Services
3500 Square LLC —Paraná
- Tempo integral
- Home Office
- Azure
- Graduação
- Scripting
Candidatura rápida
Global Web Analyst
Docplanner —Curitiba, PR
- Tempo integral
- Home Office
- Agile
- Inteligência artificial
Candidatura rápida
Senior Talent Acquisition Partner, Global | BR
Degreed —Curitiba, PR
- R$ 16.000 – R$ 20.000 por mês
- Home Office
- Inglês
- Pesquisa
- Recrutamento
Candidatura rápida
Marketing Manager - Mobile Top Up
IDT —Paraná
- Home Office
- CRM software
- Gestão
- PMP
Candidatura rápida
Há 12 dias
Cyber Security Manager - SOC
EY —Colombo, PR
- PMP
- Inglês
- SQL
Há 11 dias
Mid Market Account Executive
Infobip Ltd —Curitiba, PR
- Tempo integral
- CRM software
- Inteligência artificial
Developer/Engineer
Wiley —Curitiba, PR
- Tempo integral
- DevOps
- Inglês
- Desenvolvimento de Software
Assistente de Departamento Pessoal
3AM IT Services —Cascavel, PR
- R$ 1.800 – R$ 2.100 por mês
- De segunda à sexta-feira
- Graduação
- Recursos humanos
- Administração de Empresas
- Vale-transporte
- Assistência médica
Candidatura rápida
3 h
Tier 3 EM Reporting Support Srv
3500 Square LLC —Paraná
- Home Office
- SQL
- Graduação
- TI
Candidatura rápida
Marketing Specialist - Money Transfer
IDT —Paraná
- Home Office
- CRM software
- Gestão
- PMP
Candidatura rápida

Eu quero receber o alerta de vagas mais recentes de it support para paraná

Ao acessar sua conta, você concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Cookies e de Privacidade.

Technical Support Agent - Brazil, 12-9pm BRT

Canals -
Curitiba, PR

Candidate-se Agora

Detalhes da vaga

Tempo integral

Qualificações

Cadeia de suprimentos
Suporte Técnico
SQL
Zendesk
Macros
APIs
SaaS
Inteligência artificial
Debug

Descrição completa da vaga

About Canals

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 100 person team (60 in engineering) distributed across North and South America.

The Role

We’re hiring a Technical Support Agent to help distributors get fast, effective support as they scale on Canals. Our customers rely on our platform for mission-critical workflows — and maintaining a 1-minute average response time is part of what sets our team apart.

You’ll troubleshoot technical issues, guide users through our tools, and collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience. You’ll also gain exposure to the systems that power our platform — working with tools like Zendesk, Postman, FullStory, and SQL to diagnose and resolve issues.

If you’re a sharp communicator with strong technical instincts and love solving problems quickly and clearly, this role is for you.

What You’ll Do

Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.
Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
Investigate customer behavior and issues using FullStory session data.
Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.
Document resolutions and update internal Zendesk macros and knowledge base articles.
Identify recurring issues and propose process or product improvements.

What You'll Bring

Typically, 1–3 years of experience in technical support for a SaaS product.
Excellent written and verbal communication skills — you explain technical issues clearly and concisely.
Ability to translate complex topics for non-technical users.
Highly organized, proactive, and comfortable in a fast-moving startup environment.
A genuine sense of urgency — you take pride in speed and quality.

Bonus Points

You’ve used tools like Postman, Zendesk, or FullStory to diagnose and resolve issues.
You’ve worked in a startup or early-stage environment and helped shape support processes or playbooks.
You have experience supporting non-technical customers in industrial, logistics, or distribution contexts.
You’ve built or refined internal support workflows, macros, or dashboards.

Why Join Canals

Real-world impact: your work improves global supply chains, saving customers time and reducing risk.
Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
Remote-first, flexible work environment across North and South America.
Strong product-market fit with tons of customer love.
Talent dense team with diverse backgrounds and experiences.
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.

Candidate-se Agora

Refine sua pesquisa

it support vagas para: paraná

Technical Support Agent - Brazil, 12-9pm BRT

(fluent English) Customer Support Consultant, hospitality (remote, Global)

Tier 3 Systems Administration Support Service

Analista de Sistemas Pleno

Medical Coder III

Endpoint Security Analyst

SAP Manufacturing Controlling Solutions Analyst

Country People & Talent Manager, Brazil

Senior IT Architectural Engineering Services

Senior Financial Analyst – Enterprise & Consolidated FP&A

Tier 3 Level EM Administration Support Services

Global Web Analyst

Senior Talent Acquisition Partner, Global | BR

Marketing Manager - Mobile Top Up

Cyber Security Manager - SOC

Mid Market Account Executive

Developer/Engineer

Assistente de Departamento Pessoal

Tier 3 EM Reporting Support Srv

Marketing Specialist - Money Transfer

Eu quero receber o alerta de vagas mais recentes de it support para paraná

Related Searches

About Canals

The Role

What You’ll Do

What You'll Bring

Bonus Points

Why Join Canals

Ferramentas para candidatos

Ferramentas da empresa

Pesquisar

Mantenha o contato

Refine sua pesquisa

it support vagas para: paran&aacute;

Eu quero receber o alerta de vagas mais recentes de it support para paran&aacute;

Related Searches

About Canals

The Role

What You’ll Do

What You'll Bring

Bonus Points

Why Join Canals

it support vagas para: paraná

Eu quero receber o alerta de vagas mais recentes de it support para paraná