Sao Paulo, São Paulo
Job Summary
The Network Tools Engineer is responsible for administration, configuration, and optimization of network monitoring and observability platforms supporting enterprise network infrastructure. The role focuses on ensuring end-to-end visibility, alerting accuracy, and performance monitoring across LAN, WAN, cloud, and security environments through enterprise tools such as LogicMonitor, SolarWinds, and ServiceNow.
Key Responsibilities
Monitoring & Observability Manage and administer network monitoring tools (LogicMonitor / SolarWinds / Dynatrace / Nagios, etc.) Configure monitoring for: Network devices (routers, switches, firewalls) Servers, cloud, and application components Ensure real-time alerting, threshold configuration, and event correlation Tool Administration & Optimization Act as SME for EMS/NMS tools (monitoring ecosystem) [Network Tools | Word] Perform installation, configuration, upgrades, and maintenance of monitoring platforms Optimize alert noise reduction and improve monitoring accuracy Maintain device onboarding, SNMP/NetFlow integration, and collectors [Vertex Cli...Visit Deck | PowerPoint] ITSM Integration Integrate monitoring tools with ServiceNow for Incident, Problem, and Change workflows Ensure automated ticket generation and lifecycle management Support ITIL processes (Incident, Problem, Change) Dashboards & Reporting Develop and maintain: Monitoring dashboards SLA / KPI reports Capacity and performance reports Provide actionable insights through reporting and analytics Operations & Support Provide L2/L3 support for monitoring tools and alert issues Troubleshoot monitoring gaps, false alerts, and tool failures Conduct root cause analysis (RCA) and implement corrective actions Collaboration & Governance Work with network, server, and cloud teams to ensure complete monitoring coverage Participate in Major Incident calls and resolution bridges Ensure compliance with monitoring standards and audit requirements Tools & Platforms Mandatory experience in: LogicMonitor / SolarWinds / Dynatrace / Moogsoft / Nagios [Hello Ever...have 11+ | Viva Engage] ITSM tools: ServiceNow (Incident, Change, Problem Management) Observability / AIOps tools (good to have) Technical Skills Understanding of: SNMP, NetFlow, Syslog, APIs Event correlation and alerting mechanisms Scripting (good to have): Python / Shell for automation and integrations Networking Fundamentals Basic to intermediate knowledge of: LAN/WAN, Routing & Switching Firewalls, Load Balancers Understanding of network performance metrics and troubleshooting Operational Skills ITIL process knowledge (Incident, Problem, Change) Experience in 24x7 NOC / global support environments Strong troubleshooting and analytical skills Experience & Qualification 5–8 years experience in Network Tools / Monitoring / NOC Experience in enterprise monitoring environments Certifications (preferred): ITIL Foundation Vendor-specific monitoring tool certifications Key Competencies Strong problem-solving and analytical ability Attention to detail (monitoring accuracy, alert tuning) Stakeholder coordination across teams Continuous improvement mindset Success Metrics Reduction in alert noise (%) Monitoring coverage of network devices (%) Improvement in Mean Time to Detect (MTTD) SLA adherence for incident response
Skill Requirements
Tools & Platforms Mandatory experience in: LogicMonitor / SolarWinds / Dynatrace / Moogsoft / Nagios [Hello Ever...have 11+ | Viva Engage] ITSM tools: ServiceNow (Incident, Change, Problem Management) Observability / AIOps tools (good to have) Technical Skills Understanding of: SNMP, NetFlow, Syslog, APIs Event correlation and alerting mechanisms Scripting (good to have): Python / Shell for automation and integrations Networking Fundamentals Basic to intermediate knowledge of: LAN/WAN, Routing & Switching Firewalls, Load Balancers Understanding of network performance metrics and troubleshooting Operational Skills ITIL process knowledge (Incident, Problem, Change) Experience in 24x7 NOC / global support environments Strong troubleshooting and analytical skills Experience & Qualification 5–8 years experience in Network Tools / Monitoring / NOC Experience in enterprise monitoring environments Certifications (preferred): ITIL Foundation Vendor-specific monitoring tool certifications Key Competencies Strong problem-solving and analytical ability Attention to detail (monitoring accuracy, alert tuning) Stakeholder coordination across teams Continuous improvement mindset Success Metrics Reduction in alert noise (%) Monitoring coverage of network devices (%) Improvement in Mean Time to Detect (MTTD) SLA adherence for incident response
Other Requirements
Tools & Platforms Mandatory experience in: LogicMonitor / SolarWinds / Dynatrace / Moogsoft / Nagios [Hello Ever...have 11+ | Viva Engage] ITSM tools: ServiceNow (Incident, Change, Problem Management) Observability / AIOps tools (good to have) Technical Skills Understanding of: SNMP, NetFlow, Syslog, APIs Event correlation and alerting mechanisms Scripting (good to have): Python / Shell for automation and integrations Networking Fundamentals Basic to intermediate knowledge of: LAN/WAN, Routing & Switching Firewalls, Load Balancers Understanding of network performance metrics and troubleshooting Operational Skills ITIL process knowledge (Incident, Problem, Change) Experience in 24x7 NOC / global support environments Strong troubleshooting and analytical skills Experience & Qualification 5–8 years experience in Network Tools / Monitoring / NOC Experience in enterprise monitoring environments Certifications (preferred): ITIL Foundation Vendor-specific monitoring tool certifications Key Competencies Strong problem-solving and analytical ability Attention to detail (monitoring accuracy, alert tuning) Stakeholder coordination across teams Continuous improvement mindset Success Metrics Reduction in alert noise (%) Monitoring coverage of network devices (%) Improvement in Mean Time to Detect (MTTD) SLA adherence for incident response
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