Sao Paulo, São Paulo
Job Summary
The L3 Network Automation Engineer is responsible for designing, developing, and operating scalable network automation solutions across enterprise environments. The role focuses on transforming manual network operations into automated, reliable, and auditable workflows using modern automation platforms, scripting, and ITSM integrations. [HCL_Automa...r_iTential | Word] The engineer will work closely with Network Operations, Engineering, and Service Management teams to improve efficiency, reduce MTTR, and enhance compliance through automation.
Key Responsibilities
Automation Development & Engineering Design and develop network automation workflows for provisioning, configuration, incident response, and change management Build reusable automation modules, scripts, and frameworks using Python/Ansible/REST APIs Translate network runbooks and SOPs into automated workflows with validation and rollback mechanisms [HCL_Automa...r_iTential | Word] Platform & Integration Integrate automation solutions with ITSM tools (e.g., ServiceNow) for ticket-driven execution (incident/change/request) [HCL_Automa...r_iTential | Word] Enable CI/CD practices using version control tools (e.g., Git/Bitbucket) for automation lifecycle management [HCL_Automa...r_iTential | Word] Work with orchestration platforms (e.g., iTential, Terraform, Jenkins) Operations & Support (L3 Responsibilities) Provide L3 escalation support for automation-related issues and failures Perform root cause analysis (RCA) and implement corrective automation improvements [HCL_Automa...r_iTential | Word] Ensure automation reliability with testing, validation, and audit mechanisms Network & Domain Alignment Collaborate with network SMEs to automate use cases across: LAN/WAN, SD-WAN, VPN Routing & Switching (BGP, OSPF, VLAN, etc.) Security (Firewall, Load Balancer, WAF) [Immediate...Level 3) | Viva Engage] Ensure automation aligns with design standards, compliance, and security policies Continuous Improvement Identify high-value automation opportunities to reduce manual effort and operational risk Drive standardization, scalability, and governance across automation initiatives Mentor L1/L2 engineers on automation adoption and practices
Skill Requirements
Strong programming: Python (mandatory), plus exposure to Go/Node.js (good to have) [We are loo...CI/CD, Res | Viva Engage] Automation tools: Ansible, Terraform, iTential (preferred) APIs & Integration: REST APIs, JSON, YAML CI/CD tools: Git, Jenkins, Bitbucket ITSM integration: ServiceNow (mandatory in enterprise use cases) Networking Skills Strong understanding of: Routing protocols: BGP, OSPF Switching: VLAN, STP WAN/SD-WAN, VPN Experience with enterprise vendors (Cisco, Aruba, F5, etc.) Operational Skills Incident/problem/change management (ITIL framework) Troubleshooting complex network and automation failures Experience working in global delivery / follow-the-sun model [Network Security L3 | Word] Experience & Qualifications 6–10 years of experience in Network Engineering / Automation Minimum 2–4 years in network automation development Certifications (preferred): CCNP / CCIE / DevNet Automation-related certifications (Ansible, Terraform, Cloud) Key Competencies Strong analytical and problem-solving skills Ability to design scalable automation architectures Stakeholder management & cross-functional collaboration Mentoring and technical leadership (L3 expectation) Success Metrics Reduction in manual network operations (%) MTTR improvement through automation Number of automated use cases deployed Compliance and audit adherence via automation
Other Requirements
Strong programming: Python (mandatory), plus exposure to Go/Node.js (good to have) [We are loo...CI/CD, Res | Viva Engage] Automation tools: Ansible, Terraform, iTential (preferred) APIs & Integration: REST APIs, JSON, YAML CI/CD tools: Git, Jenkins, Bitbucket ITSM integration: ServiceNow (mandatory in enterprise use cases) Networking Skills Strong understanding of: Routing protocols: BGP, OSPF Switching: VLAN, STP WAN/SD-WAN, VPN Experience with enterprise vendors (Cisco, Aruba, F5, etc.) Operational Skills Incident/problem/change management (ITIL framework) Troubleshooting complex network and automation failures Experience working in global delivery / follow-the-sun model [Network Security L3 | Word] Experience & Qualifications 6–10 years of experience in Network Engineering / Automation Minimum 2–4 years in network automation development Certifications (preferred): CCNP / CCIE / DevNet Automation-related certifications (Ansible, Terraform, Cloud) Key Competencies Strong analytical and problem-solving skills Ability to design scalable automation architectures Stakeholder management & cross-functional collaboration Mentoring and technical leadership (L3 expectation) Success Metrics Reduction in manual network operations (%) MTTR improvement through automation Number of automated use cases deployed Compliance and audit adherence via automation
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