Ondaro is with you for what comes next.
Ondaro is looking for a highly skilled and collaborative ServiceNow Senior Technical Consultant – ITOM/Discovery to join our growing ServiceNow team. In this role, you will lead the design, configuration, and implementation of ServiceNow IT Operations Management and Discovery solutions, helping organizations improve infrastructure visibility, service mapping accuracy, operational resilience, and overall IT performance. You will work closely with clients, architects, developers, and business stakeholders to deliver scalable and high-quality solutions, provide technical leadership, establish best practices, and drive successful ITOM initiatives while contributing to the growth and innovation of our ServiceNow practice.
What you'll be doing:
- Lead the architecture, implementation, and deployment of ServiceNow ITOM solutions, with a strong focus on Horizontal Discovery and Service Mapping.
- Develop the roadmap of offerings and the go-to-market strategy for the ITOM practice.
- Lead the innovation agenda in AIOps, Event Management, Cloud Observability, and automated remediation.
- Act as the main ITOM expert in high-level discussions with C-level clients, advocating for CMDB health and infrastructure visibility.
- Mentor JR/PL Developers on ITOM best practices.
- Configure, manage, and troubleshoot MID Servers across complex, enterprise-level network environments.
- Design and develop custom Discovery Patterns, Probes, and Sensors to discover non-standard or proprietary infrastructure.
- Collaborate with infrastructure, network, and security teams to resolve credential, firewall, and access issues during Discovery rollouts.
- Ensure all ITOM implementations strictly align with the Common Service Data Model (CSDM) framework and CMDB best practices.
What you'll bring to the table:
- Advanced English (mandatory for global communications and C-level alignment).
- Deep understanding of ServiceNow CMDB classes, the Identification and Reconciliation Engine (IRE), and CSDM.
- Proven hands-on experience implementing ServiceNow Discovery and Service Mapping.
- Strong knowledge of operating systems (Linux/Windows).
- Understanding of network protocols and ports (SNMP, SSH, WMI, HTTP/HTTPS, TCP/IP).
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Kubernetes, Docker).
- Proficient in using Update Sets, Application Scopes, and Business Rules.
- Strong scripting skills: JavaScript, Regular Expressions (Regex), PowerShell, and Unix shell scripting (crucial for custom patterns and MID Server logic).
- Builds and consumes REST/SOAP APIs.
- Uses IntegrationHub and Service Graph Connectors for third-party integrations (e.g., SCCM, SolarWinds, Dynatrace, vCenter).
- Analyzes Discovery logs, transaction logs, and MID Server logs to troubleshoot complex discovery failures and slow scripts.
- ServiceNow Certifications: CIS - ITOM Discovery, CIS - Service Mapping, or CIS - Event Management.
