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Shift Manager, Reverse Logistics Operations

Amazon Logistica do Brasil - F95 -
Cajamar, SP

Candidate-se Agora

Detalhes da vaga

Tempo integral

Benefícios

Horário flexível

Qualificações

Microsoft Excel
Gestão
Gestão de talentos
Melhoria de processos
Inglês
Graduação

Descrição completa da vaga

DESCRIPTION

We are seeking an exceptional Shift Manager to lead operations at our reverse logistics site. This role requires a data-driven leader who excels at process definition, execution, and continuous improvement while maintaining a strong people-oriented approach. The ideal candidate will demonstrate capabilities that raise the bar, combining tactical excellence with strategic thinking.
As a Shift Manager, you will oversee the processing of returned items, vendor returns, and asset recovery operations. You'll lead a team responsible for RMA processing, failure analysis, destructive recycling, and vendor management while ensuring compliance with quality standards and operational metrics. This role demands someone who can independently manage complex operations, drive process improvements, and develop high-performing teams in a fast-paced, 24/7 operational environment.
This position requires flexibility to work rotating day and night shifts with 12-hour shift schedules, including weekends and holidays as needed to support continuous operations.

Key job responsibilities

Lead shift operations for reverse logistics processes including failed gear sorting, RMA/RCA processing, vendor returns, and asset recovery
Maintain physical presence on the operations floor for up to 12 hours per shift, actively managing workflows and supporting team members
Establish and optimize workflows, service level agreements (SLAs), and operational metrics to ensure consistent service delivery across all shifts
Drive data-driven decision making by monitoring dashboards, analyzing performance trends, and implementing corrective actions
Manage, coach, and develop a team of 40+ associates, conducting regular 1:1s and performance reviews
Identify and implement process improvements using Lean Six Sigma methodologies and operational excellence principles
Collaborate with cross-functional teams including hardware engineering, vendors, and internal stakeholders
Ensure compliance with safety, quality, and regulatory standards across all reverse logistics operations
Manage vendor relationships, escalations, and communication protocols
Lead root cause analysis initiatives and drive sustainable solutions to operational challenges
Provide seamless shift handoffs and maintain operational continuity across day and night operations

A day in the life
This position is designed for leaders ready to operate at the intersection of tactical execution and strategic thinking. You'll be expected to not only manage daily operations but also define metrics, design long-term strategies, and influence stakeholders across the organization. We're looking for someone who can independently lead their team, drive innovation in reverse logistics processes, and demonstrate the data-driven, people-oriented leadership that defines Amazon's operational excellence—all while maintaining operational excellence across demanding 12-hour shifts in a 24/7 environment.

BASIC QUALIFICATIONS

Work flexible schedule including weekends, nights, and holidays
Bachelor's degree
Experience in Business English skills, both verbal and written
Experience in people management and team development
Speak, write, and read fluently in Portuguese
Knowledge of Excel

PREFERRED QUALIFICATIONS

Experience with performance metrics and process improvement and Lean techniques
Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Candidate-se Agora

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Shift Manager, Reverse Logistics Operations

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Communications Specialist

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