20 melhores vagas de call solution para são paulo, sp (Contratando agora!)

Specialist - Customer Care - Voice 4A
Genpact Brasil Gestao de Processos Operacionais Ltda. —São Paulo, SP
- Turno diário
- Gestão
- Atendimento ao Cliente
- Inteligência artificial
Candidatura rápida
Analista de Sucesso do Cliente | Customer Success Analyst (Brasil, Remoto)
AMORIM GLOBAL LTDA —São Paulo, SP
- Home Office
- CRM software
- Gestão
Customer Support Analyst – Trading Platforms Support (Analista de Atendimento – Suporte à Plataformas de Negociação)
StoneX Group —São Paulo, SP
- Atendimento ao Cliente
- Inglês
- Escritório
- Estacionamento gratuito
- Participação nos lucros
Affirmative Job Posting - Solution Engineering
Microsoft —São Paulo, SP
- Tempo integral
- Ciência da Computação
- Azure
- Ciência da Computação
Há 4 dias
International Customer Service Rep II
Cencora —São Paulo, SP
- Tempo integral
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Operations Analyst
Accruent —São Paulo, SP
- Home Office
- Microsoft Excel
- Gestão
- Salesforce
Account Strategist, People with Disabilities (English, Portuguese)
Google —São Paulo, SP
- Gestão
- Vendas
- Inglês
Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid)
Clara —São Paulo, SP
- CRM software
- Bar
- Inglês
Customer Experience Analyst (Brazil, remote)
TechMagic —São Paulo, SP
- Tempo integral
- Home Office
- Hotelaria
- Salesforce
- Inglês
Candidatura rápida
Há 14 dias
Deal Desk Analyst - Sao Paulo
Cyncly —São Paulo, SP
- Tempo integral
- Home Office
- Microsoft Excel
- Gestão
- CAD
- Trabalho remoto
Manager Assistant (Exclusive for People with Disabilities - PWD/PCD)
Bain & Company Inc —São Paulo, SP
- Tempo integral
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Há 13 dias
Customer Happiness Associate - Exclusive for People with Disabilities - PWD (Analista de Experiência do Cliente - Exclusiva para PCD) – São Paulo (Hybrid)
Clara —São Paulo, SP
- Turno de 8 horas
- CRM software
- Bar
- Inglês
Client Relationship Specialist - Portuguese speaker
Exness Careers —São Paulo, SP
- Salesforce
- Inglês
- Graduação
Candidatura rápida
Account Executive (Remote, B2B SaaS, uncapped commission)
100Hires —São Paulo, SP
- R$ 107.866,08 – R$ 179.776,80 por ano
- Tempo integral
- Home Office
- CRM software
- Inglês
- Banco de Dados
- Horário flexível
Candidatura rápida
Job Scheduler Support
Amaris Consulting —São Paulo, SP
- Azure
- APIs
KYC Operations Team Lead - Deactivations
Wise Australia Investments —São Paulo, SP
- R$ 10.900 – R$ 15.100 por mês
- Gestão
- Inglês
- Graduação
Business Development Representative
Zendesk —São Paulo, SP
- Tempo integral
- Vendas
- Inglês
- Graduação
Growth Sales Representative
ActiveCampaign —São Paulo, SP
- Tempo integral
- CRM software
- Gestão
- Vendas
- Trabalho remoto
Specialist - Customer Care - Sales & Support 4B
Genpact Brasil Gestao de Processos Operacionais Ltda. —São Paulo, SP
- Turno diário
- Vendas
- Salesforce
- Inteligência artificial
Candidatura rápida
Sr. Specialist - Customer Care - Sales & Support 4C
Genpact Brasil Gestao de Processos Operacionais Ltda. —São Paulo, SP
- Turno diário
- Vendas
- Salesforce
- Inteligência artificial
Candidatura rápida

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Specialist - Customer Care - Voice 4A

Genpact Brasil Gestao de Processos Operacionais Ltda.
São Paulo, SP

Candidatura rápida

Detalhes da vaga

Qualificações

Gestão
Atendimento ao Cliente
Call center
Compras
Inteligência artificial
Bancário
Tecnologia da Informação

Descrição completa da vaga

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales, Sales Support, Speech Analytics, Strategic Advisory, Target Operating Model, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language

English (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Hybrid

Work Shift -

Day Job (Brazil)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Candidatura rápida

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call solution vagas para: são paulo, sp

Specialist - Customer Care - Voice 4A

Analista de Sucesso do Cliente | Customer Success Analyst (Brasil, Remoto)

Customer Support Analyst – Trading Platforms Support (Analista de Atendimento – Suporte à Plataformas de Negociação)

Affirmative Job Posting - Solution Engineering

International Customer Service Rep II

Associate Operations Analyst

Account Strategist, People with Disabilities (English, Portuguese)

Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid)

Customer Experience Analyst (Brazil, remote)

Deal Desk Analyst - Sao Paulo

Manager Assistant (Exclusive for People with Disabilities - PWD/PCD)

Customer Happiness Associate - Exclusive for People with Disabilities - PWD (Analista de Experiência do Cliente - Exclusiva para PCD) – São Paulo (Hybrid)

Client Relationship Specialist - Portuguese speaker

Account Executive (Remote, B2B SaaS, uncapped commission)

Job Scheduler Support

KYC Operations Team Lead - Deactivations

Business Development Representative

Growth Sales Representative

Specialist - Customer Care - Sales & Support 4B

Sr. Specialist - Customer Care - Sales & Support 4C

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