Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-Hybrid
Team Overview:
In the Food SaaS (Software as a Service) industry, the Resell (Channel/Distribution) Team is the core growth engine for pushing products to a broader market and achieving scalable, explosive growth.
Clients in the restaurant industry (restaurant owners, chain enterprises, bakeries, etc.) are uniquely characterized by being geographically dispersed, heavily reliant on local trust, and highly focused on offline operations. A SaaS company can rarely reach every city and town solely through its direct sales team. This is exactly where the Resell team comes in: to build and manage a massive external sales network.
Here is a breakdown of the core positioning and structure of a Resell team in a Food SaaS company:
The core objective of the Resell team is "leveraging external strength." It does not sell software directly to restaurants. Instead, it recruits, enables, and manages third-party channel partners (agents, value-added resellers (VARs), and industry ecosystem partners), empowering them to sell the company's SaaS products to their own existing restaurant networks, thereby achieving exponential sales growth.
Core Motto: Help partners make money, help the company generate revenue, and jointly grow the restaurant digitalization pie.
The Resell team typically consists of three core roles or functional areas:
Target Profiling: Identifying partners with deep roots and resources in local restaurant markets. In the Food SaaS space, ideal resellers usually include:
Restaurant Hardware Providers: Local vendors selling POS terminals, receipt printers, and security cameras (they deeply understand the hardware upgrade cycles of restaurants).
Food & Supply Chain Vendors: Wholesalers delivering ingredients, packaging, and utensils (they have deep, pre-existing relationships and high trust with restaurant owners).
Marketing & Operations Agencies: Agencies that help restaurants manage third-party delivery platforms (like UberEats/DoorDash), social media, or loyalty programs (they can directly implement software solutions to drive ROI).
Commercial Negotiation: Designing and negotiating partnership agreements, including wholesale pricing, commission tiers, and renewal revenue-sharing (rev-share) models.
This is the heaviest lift for the team, often referred to as "partner nurturing." A reseller's success relies heavily on the Channel Account Manager (CAM).
Product & Sales Training: Educating partners on how to demo the software, pitch the value proposition to restaurant owners, and handle common objections or customer complaints.
Co-Selling & Deal Support: When agents target large, local restaurant chains (e.g., a regional 50-location brand), the Resell team steps in to provide headquarters-level support, including technical engineering, enterprise pricing, and solution architecture.
Marketing Support: Providing localized marketing resources, such as promotional brochures, physical banners, digital assets, and co-sponsorships for local hospitality expos.
Performance Monitoring: Tracking key metrics across regional agents, such as sales pipelines, new account activations, and usage rates, ensuring quarterly/annual revenue targets (GMV/ARR) are met.
Territory Management & Conflict Resolution: Strictly defining and enforcing geographical or vertical territories (e.g., Partner A covers the East Coast, Partner B covers the South) to prevent channel conflict, cannibalization, and malicious price wars between partners.
Channel ARR / MRR: The Annual or Monthly Recurring Revenue generated specifically through the partner network.
Active Partners: The percentage of enrolled agents who are consistently closing deals and generating revenue (monitored to weed out "zombie agents").
Net Retention Rate (NRR) / Renewal Rate: The percentage of restaurants acquired by partners that renew their software subscriptions in year two (this evaluates whether partners are providing ongoing service or just chasing quick, low-quality sales).
Role Responsibilities:
I. Ecosystem Strategy & Target Identification
Analyze the Restaurant Tech Stack: Identify gaps in the company’s current product offerings and map out the ideal software ecosystem for target customers (e.g., QSRs, fine dining, ghost kitchens, multi-location franchises).
Identify Integration Targets: Source and evaluate potential technology partners, including POS systems (e.g., Toast, Square), delivery aggregators (e.g., UberEats, DoorDash), payment processors (e.g., Stripe), and inventory/accounting software.
Identify Channel Partners: Target and engage with strategic channel partners such as hospitality consultants, restaurant associations, and IT managed service providers (MSPs) who can resell or recommend the SaaS product.
II. Partner Acquisition & Commercial Negotiation
Drive Strategic Alignment: Engage technical and business leaders at target partner companies to establish mutual value propositions (e.g., "How our reservation tool adds value to your POS system").
Negotiate SaaS Agreements: Lead complex commercial negotiations focusing on revenue-sharing (rev-share) models, referral fees, API usage limits, and co-selling agreements.
Manage the Partner Pipeline: Track all prospective partners through a CRM, moving them from initial outreach to technical scoping, and finally to contract execution.
III. Technical Collaboration & Product Alignment
Facilitate API Integrations: Act as the liaison between the partner’s technical team and internal Product/Engineering teams to ensure smooth API integrations and secure data flow.
Define Use Cases: Work with Product teams to define exactly how the integrated tools will look and function for the end-user (the restaurant operator).
Compliance & Security: Ensure that all data-sharing partnerships comply with industry regulations (such as PCI-DSS for payments or local data privacy laws).
IV. Go-to-Market (GTM) & Co-Marketing
Develop GTM Strategies: Create and execute launch plans for newly integrated partners, ensuring both companies' customer bases are informed.
Execute Co-Marketing Campaigns: Collaborate with the Marketing team to launch joint webinars, publish case studies of mutual restaurant clients, and co-host booths at major industry events (e.g., the National Restaurant Association Show).
Enable Sales Teams: Train internal Account Executives and Customer Success teams on how to pitch the new partner integration and identify up-sell opportunities.
V. Relationship Management & Performance Tracking
Monitor Partner Health: Track key metrics such as integration adoption rates, mutual API calls, referral lead volume, and the impact of the partnership on customer churn (retention).
Conduct QBRs: Host Quarterly Business Reviews with Tier 1 partners to review performance data, address technical bottlenecks, and plan future feature rollouts.
Troubleshoot Issues: Serve as the primary escalation point for any high-level technical or business disputes between the two companies.
Industry-Specific Core Competencies
Restaurant Operations Knowledge: A deep understanding of how restaurants actually run—from front-of-house (FOH) to back-of-house (BOH)—and the specific pain points operators face (e.g., labor shortages, food cost volatility).
Technical Literacy: Comfort reading API documentation and discussing technical concepts like webhooks, endpoints, and data syncing with engineering teams.
B2B SaaS Experience: Proven track record in a SaaS environment, understanding concepts like MRR/ARR (Monthly/Annual Recurring Revenue), CAC (Customer Acquisition Cost), and LTV (Lifetime Value).
Role Qualifications:
Exceptional Communication & Negotiation Skills: The ability to navigate complex discussions, secure core business interests, and drive win-win outcomes.
Strong Business Acumen: A sharp intuition for spotting market opportunities and a deep understanding of various business models across different industries.
Robust Project Management Skills: The capacity to manage multiple projects simultaneously and coordinate cross-functional teams with diverse backgrounds.
Data-Driven Mindset: The ability to analyze data to evaluate the success of partnerships and inform strategic decision-making.
Resilience & Self-Motivation: Business development often involves high-pressure targets and rejection; it requires a highly proactive, resilient, and goal-oriented professional.
EEO Statement:
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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