Manage all operations of service centers, including staff and supervisors
Resolve complex technical and business issues
Lead continuous improvement initiatives
Develop and optimize local service and spare parts network
Maintain relationships with key customers and improve satisfaction
Analyze competitors and market products
Perform failure analysis and propose product improvements
Support local projects and operations
Coach and mentor technicians and engineers
Identify and develop partners and service stations
Evaluate service network performance
Support creation of service policies and procedures
Provide technical support for complex issues
Report activities and results weekly
